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Woestijnrat's avatar
Woestijnrat
Copper Contributor
Feb 25, 2021

Teams headset test okay not working in call

Hi,   I have problems with using my headset in Teams. When I select the appropiate device and start a test conversation, both speaker and microphone work fine.   However if I start a real convers...
Headset
TEAM CLIENT
MikeKnut's avatar
MikeKnut
Copper Contributor
Mar 06, 2023
I'm having this same issue with a SteelSeries Arctis Nova 7 wireless, sound works fine for everything, and I can record fine from a Teams test call (via device settings) but once I'm in a real call the mic no longer functions.
  • steves10's avatar
    steves10
    Copper Contributor
    Jun 07, 2023
    HI MikeKnut -- I see your comment is much more current than the original post... wondering if you were able to solve this? I'm having a similar problem.
    • MikeKnut's avatar
      MikeKnut
      Copper Contributor
      Jun 07, 2023

      steves10 

      So after a LOT of wasted time, I'm fairly sure the issues lie with enumeration security settings and bluetooth on my system (corporate owned). I quite trying to connect the headset with Bluetooth and instead used the USB A -> USB C adapter cable and plugged my dongle into it, after authenticating the headset would be recognized and work normal in all apps.  

      • steves10's avatar
        steves10
        Copper Contributor
        Jun 07, 2023

        MikeKnut thanks a lot for that. Funny (or not), I started with the USB dongle, where I couldn't hear or be heard, then tried with a bluetooth connection -- where I can be heard but cannot hear. Super frustrating... I'll try a couple of more things and then give up and return the headset. It's a shame, because I don't think there's anything wrong with the headset... I think you're right that it has to be some kind of security setting on my corporate laptop.

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