Forum Discussion
Teams Guest Drop Down Missing in App
- My team leader removed me and re-invited me to the team while my account was logged on the desktop software.
And the issue was fixed.
I have not solved this without making it a client issue yet. I would like to know if there is a solution however!
Until then, I am performing these steps:
1. Invite guest from another tenant
2. Guest accepts invitation
3. Guest has 2+ tenants in the Tenant dropdown of Teams (top right)
4. Guest does not see my tenant show up in their Teams.
Permanent fix (client's problem), Ask the client to:
1. Close teams
2. Start>run> %appdata%/Microsoft/Teams > Clear all data in this folder
3. Re-open teams, and see if the Tenant (Guest) appears.
If anyone knows a solution without involving the client, please chime in!
Well, this "Permanent fix" worked for at least 99% of my users...
I now have a 1% user who is a member of 3 organizations, but he does not see any of the "Other organizations you collaborate with" in his Teams clients regardless of what we try!
I tried all of the troubleshooting steps listed in this topic https://answers.microsoft.com/en-us/msteams/forum/all/external-orgs-missing-in-teams/b4f1d46a-d48d-43a5-8a1b-997aa0fc49a6
Teams Tenant switcher does not show any other organizations for him. He has an option to "Manage Account" from Teams dropdown, but none of the other orgs show up in Teams.
This is the only user who has this problem.
Edit 8/21/23: After waiting over the weekend (3-4 days), the user had his tenant selection appear in Teams client. I suspect it was due to the system propagating changes.
