Forum Discussion
Teams error "We ran into a problem. Reconnecting..."
But, you can do system restore if available
see you firewall rules (newly installed antivirus probably)
turn off VPN if there any
move from wi-fi to cellular data
My colleagues and I have also noticed over the last few weeks a new type of Teams disconnected issue - this time in multiparty video meetings. We're all distributed, so there is no commonality with the internet connections, LANs or firewalls, some are using Teams app on Windows 10, some are using Teams in browser on Windows 10 and some on Chromebook. Periodical, one of us will freeze in the eyes of everyone else. The frozen person can continue to see and hear the others. After a number of seconds, the frozen person's Teams session will identify an issue, fully disconnect from the Teams meeting and automatically reconnect - until it happens again.
PS. The same diverse group of users has no issues when using Zoom or Google in Meet in exactly the same type of meeting.
Hey everyone,
Tried every possible option - router restart, cache clean sign out sing in, laptop restart.... some of the options worked for that day. Again in same problem the next day. But I wonder teams works well on cell phone. But not on the laptop. The web version also does not work on laptop. If you try pinging teams.microsoft.com, it also does not work. This problem has recently started occurring. My organization has declared that it is a problem with my router. But why would router start behaving so recently?
I want to understand it from Microsoft team. What's their analysis for this bug? It is so annoying to be so much dependent on one small utility. Since it is rolled our organization wide, there is no way to use other utility which is handy to use for the meetings. MS team, we need support asap.
Regards,
Priyanka
