Forum Discussion
Teams error "We ran into a problem. Reconnecting..."
Whilst I appreciate your suggestions, msconfig really doesn't help those of us using Teams in a pure browser environment on a non-Microsoft operating system.
In my case the issue is evident in Chrome on Chromebook.
The symptoms are odd - in one browser window I can be quite happily having a successfully bi-directional video Teams meeting and in another browser window, the document I am viewing/editing in Teams (on a second monitor) will shift downwards to show the error message at the top saying it cannot connect to Teams (some time later the document will shift back up when the error message goes away) - all the time my Teams meeting remains fully functional.
- i don't know much about chrome book 😞
But, you can do system restore if available
see you firewall rules (newly installed antivirus probably)
turn off VPN if there any
move from wi-fi to cellular data- Just to be clear, the 'Teams disconnected' error messages are not specific to operating on this or any other Chromebook. I've seen the same problem running Teams in browsers on other operating systems using different hardware.
My colleagues and I have also noticed over the last few weeks a new type of Teams disconnected issue - this time in multiparty video meetings. We're all distributed, so there is no commonality with the internet connections, LANs or firewalls, some are using Teams app on Windows 10, some are using Teams in browser on Windows 10 and some on Chromebook. Periodical, one of us will freeze in the eyes of everyone else. The frozen person can continue to see and hear the others. After a number of seconds, the frozen person's Teams session will identify an issue, fully disconnect from the Teams meeting and automatically reconnect - until it happens again.
PS. The same diverse group of users has no issues when using Zoom or Google in Meet in exactly the same type of meeting.Hey everyone,
Tried every possible option - router restart, cache clean sign out sing in, laptop restart.... some of the options worked for that day. Again in same problem the next day. But I wonder teams works well on cell phone. But not on the laptop. The web version also does not work on laptop. If you try pinging teams.microsoft.com, it also does not work. This problem has recently started occurring. My organization has declared that it is a problem with my router. But why would router start behaving so recently?
I want to understand it from Microsoft team. What's their analysis for this bug? It is so annoying to be so much dependent on one small utility. Since it is rolled our organization wide, there is no way to use other utility which is handy to use for the meetings. MS team, we need support asap.
Regards,
Priyanka
