Teams error codes 801C0024 and CAA200B

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Occasional Visitor

Hi, my problem is that I cannot use Teams. Microsoft support team suggested posting a question on this forum. The error codes I get are 808C0024 and CAA2000B.  I appreciate any help you can provide.

 

I have Office 365 (family). When I try to login to Teams with the email address linked to my Microsoft account, I get two options: (i) log in with your business or school account, and (ii) personal account.

When I choose 'personal account' Microsoft send a two-digit authentication number to my mobile. After confirming the correct number, I get the message "Foutcode: invalid_resource|AADSTS500014: The service principal for resource 'https://api.spaces.skype.com' is disabled. This indicate that a subscription within the tenant has lapsed, or that the administrator for this tenant has disabled the application, preventing tokens from being issued for it."

 

When I try again using the business account option, I have to provide a password. After this step, I also receive an error message.

 

I also tried another email address, but that didn't work either. 

 

See the attached logs.

 

Can please someone help me?

3 Replies
Hi! See here:

https://appuals.com/cant-sign-into-microsoft-teams-error-code-caa2000b-on-windows-10/

Could also be some mess with your email address being tied to multiple accounts Messi v things up! You mentioned you’ve talked to Microsoft Support, did you try posting this on https://answers.Microsoft.com ?

Adam

@adam deltinger Dear Adam, Thanks for your reply!

How can I find out that I have multiple accounts?

On my phone, Teams was installed with an email address from my former employer. After reinstalling Teams on my mobile, it worked. However, not on my PC :(

Roland

@adam deltinger Adam, problem solved!

How? I had TEAMS installed on my mobile. That gave a conflict when I thereafter installed TEAMS on my PC. Life is not complicated; only answers are. Thanks for your time and effort!