Forum Discussion
Teams Direct Routing v/s Operator Connect
Hello, I am looking for a comparison (pros and cons) between Teams Direct Routing and Operator Connect. Main question is: Why should customers opt for Teams Direct Routing over Operator Conne...
Thank you Linus for your detailed response.
There are regulations in India due to which Microsoft has selected few carriers/operators to be part of the Operator Connect program. Currently, there is no way the carrier/operator in India can directly apply for the OC accelerator program.
We are working on Teams DR with a hosted SBC model (Hosted DRaaS). I think it would be similar to the OC solution except few points which you highlighted.
1) SLA on OC will be better compared to Teams DR (due to direct connectivity with MAPS)
2) Under OC, APIs are available form Microsoft for the carrier to connect to customer tenant, to read information and provision phone numbers into customer Teams Admin Center.
3) Customers get an easier management with OC since all phone numbers can be managed in Teams Admin Center, much easier than Direct Routing.
4) There is also an advantage for customers with multiple carriers, the admin interface (TAC) is the same for all carriers and the process of assigning phone numbers to users is the same.
Thank you
There are regulations in India due to which Microsoft has selected few carriers/operators to be part of the Operator Connect program. Currently, there is no way the carrier/operator in India can directly apply for the OC accelerator program.
We are working on Teams DR with a hosted SBC model (Hosted DRaaS). I think it would be similar to the OC solution except few points which you highlighted.
1) SLA on OC will be better compared to Teams DR (due to direct connectivity with MAPS)
2) Under OC, APIs are available form Microsoft for the carrier to connect to customer tenant, to read information and provision phone numbers into customer Teams Admin Center.
3) Customers get an easier management with OC since all phone numbers can be managed in Teams Admin Center, much easier than Direct Routing.
4) There is also an advantage for customers with multiple carriers, the admin interface (TAC) is the same for all carriers and the process of assigning phone numbers to users is the same.
Thank you
LinusCansby In India, there is a regulatory requirement to do media bypass and the connectivity between customer site and carrier DC should be over MPLS. Hence, I feel there won't be major impact on the SLA between Teams DR & OC in India.
- Airtel is now ready for Operator Connect with Teams.
https://www.airtel.in/business/b2b/ucaas/microsoft-teams-operator-connect
