Teams desktop app will not recognize camera anymore

%3CLINGO-SUB%20id%3D%22lingo-sub-1569144%22%20slang%3D%22en-US%22%3ETeams%20desktop%20app%20will%20not%20recognize%20camera%20anymore%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1569144%22%20slang%3D%22en-US%22%3E%3CP%3EI%20am%20on%20a%20mac%20and%20the%20teams%20app%20not%20recognizing%20my%20camera%20(other%20than%20the%20built%20in%20camera)%20anymore.%20I%20have%20my%20laptop%20closed%20when%20connected%20to%20my%20monitor%20so%20using%20the%20built%20in%20camera%20isn't%20a%20good%20option%20so%20i've%20been%20using%20a%20smartphone%20as%20my%20camera.%20It%20was%20working%20in%20teams%20prior%20to%20a%20Catalina%20update%2C%20so%20I'm%20unsure%20if%20it's%20related.%20I%20have%20teams%20authorized%20to%20use%20the%20camera%20in%20my%20security%20and%20privacy%20settings%20so%20that%20has%20not%20helped.%20Skype%20for%20business%20also%20will%20not%20recognize%20the%20camera%20either.%20I%20tested%20other%20apps%20(eg.%20zoom)%20and%20the%20browser%20version%20of%20teams%20and%20it%20does%20recognize%20the%20cameras%2C%20so%20to%20get%20it%20to%20work%20i%20have%20to%20use%20teams%20through%20the%20browser%20to%20have%20a%20video%20call.%26nbsp%3B%3C%2FP%3E%3CP%3E%26nbsp%3B%3C%2FP%3E%3CP%3EI've%20tried%20multiple%20ways%20of%20connecting%20the%20camera%2C%20tested%20other%20cameras.%20I've%20uninstalled%20and%20reinstalled%20the%20camera%20apps%20and%20teams%2Fskype%2C%20I've%20also%20tried%26nbsp%3B%3CSPAN%3Eresetting%20the%20System%20Management%20Controller%20(SMC).%20Same%20issues%2C%20works%20in%20everything%20but%20teams%20and%20skype%20for%20business%20desktop%20apps.%20Not%20understanding%20why%20this%20is%20and%20hoping%20a%20fix%20or%20workaround%20shows%20up%20soon.%20Would%20rather%20not%20have%20to%20use%20the%20browser%20version%20just%20for%20teams.%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-1569144%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3ECamera%20Issues%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMac%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3ESkype%20for%20Business%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-1571741%22%20slang%3D%22en-US%22%3ERe%3A%20Teams%20desktop%20app%20will%20not%20recognize%20camera%20anymore%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-1571741%22%20slang%3D%22en-US%22%3E%3CP%3EHi%26nbsp%3B%3CA%20href%3D%22https%3A%2F%2Ftechcommunity.microsoft.com%2Ft5%2Fuser%2Fviewprofilepage%2Fuser-id%2F750664%22%20target%3D%22_blank%22%3E%40manong%3C%2FA%3E%26nbsp%3B%20%26nbsp%3BYour%20attempts%20at%20solving%20the%20issue%20seem%20pretty%20thorough%20but%20I%20wonder%20if%20there's%20anything%20in%20this%20article%20that%20will%20help%3A%20%3CA%20href%3D%22https%3A%2F%2Fanswers.microsoft.com%2Fen-us%2Fmsoffice%2Fforum%2Fall%2Fteams-is-not-detecting-my-camera-i-am-using-a%2F41597404-ff7f-47a0-980a-3d6b4c72d27d%22%20target%3D%22_blank%22%20rel%3D%22noopener%20noreferrer%22%3Ehttps%3A%2F%2Fanswers.microsoft.com%2Fen-us%2Fmsoffice%2Fforum%2Fall%2Fteams-is-not-detecting-my-camera-i-am-using-a%2F41597404-ff7f-47a0-980a-3d6b4c72d27d%3C%2FA%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E
Occasional Contributor

I am on a mac and the teams app not recognizing my camera (other than the built in camera) anymore. I have my laptop closed when connected to my monitor so using the built in camera isn't a good option so i've been using a smartphone as my camera. It was working in teams prior to a Catalina update, so I'm unsure if it's related. I have teams authorized to use the camera in my security and privacy settings so that has not helped. Skype for business also will not recognize the camera either. I tested other apps (eg. zoom) and the browser version of teams and it does recognize the cameras, so to get it to work i have to use teams through the browser to have a video call. 

 

I've tried multiple ways of connecting the camera, tested other cameras. I've uninstalled and reinstalled the camera apps and teams/skype, I've also tried resetting the System Management Controller (SMC). Same issues, works in everything but teams and skype for business desktop apps. Not understanding why this is and hoping a fix or workaround shows up soon. Would rather not have to use the browser version just for teams.

1 Reply

Hi @manong   Your attempts at solving the issue seem pretty thorough but I wonder if there's anything in this article that will help: https://answers.microsoft.com/en-us/msoffice/forum/all/teams-is-not-detecting-my-camera-i-am-using-a...