Forum Discussion

Copper Contributor

Jul 23, 2020

Teams Desktop App not see org

When logging in there is no option to select the org that I am a part of. Says to create a team or join by code. If I use the web application it finds the org and lets me see all users that are in th...

microsoft teams

bradriedell

Copper Contributor

It is the correct account as she has one. This whole issue started with the desktop app when the account was added to a different org as a guest. The account has since been removed as the guest and the original team no longer works on the the desktop app. The web app when signing in takes the account directly to the correct team. There is only one team that should show just like the web app does. I am not sure if there is some registry entries that need to be deleted after uninstalling or what but I feel like if I could completely clear the desktop app from the computer and then reinstall that this may resolve the issue. Just seems like some settings have gotten messed up in the background and uninstalling does not remove everything. I have attempted to delete everything in appdata local and roaming in an attempt to fully remove the app before reinstalling.

HenryPhillipsNimbitech

Bronze Contributor

Jul 24, 2020

Hi bradriedell

Sorry to keep going over this and thank you for your last post as it has made things a lot clearer. However you say the Team does not work in the Desktop app but then mention it shows the one Team in the Web but not the desktop. So is it that it does not shown in the desktop app or that it shows and does not work. If shows and does not work what happens exactly when clicking on it.

The reason this is so odd, is that the Desktop app is essentially a wrapper around the web version and the Teams and what not are interfaced with by way of the client but not stored locally beyond any information caught in the caches as you have tried to clear.

I mean as part of the uninstall did you just gut out the whole of the app data location and then try again?

Could you also confirm what version of the app is being used please?

Thanks

Henry

bradriedell
Copper Contributor
Jul 24, 2020
I was able to figure out the issue. Thank you for your assistance on this.
- jasdeep
  Copper Contributor
  Aug 09, 2020
  bradriedell hi, how did you resolve this. Having similar issue.
  - dcolville3
    Copper Contributor
    Oct 24, 2020
    jasdeep How did you resolve the issue? I am having the same problem.

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Teams Desktop App not see org

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