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bradriedell's avatar
bradriedell
Copper Contributor
Jul 23, 2020

Teams Desktop App not see org

When logging in there is no option to select the org that I am a part of. Says to create a team or join by code. If I use the web application it finds the org and lets me see all users that are in th...
microsoft teams
HenryPhillipsNimbitech's avatar
HenryPhillipsNimbitech
Bronze Contributor
Jul 23, 2020
Is the client definitely logged on with the right account, did it prompt you or just go straight in. Might be worth right clicking the Teams icon in the system tray, choosing sign out and then re enter creds when you launch it for the first time after the sign out.

So just to double check the web version that does work, let's you switch into the relevant Org which houses the Team you seek?

Or is this just one Org and you see the Team in the Web but not client. I believe it is the former but just want to be sure.

So if the former is that this Team, that exists in another Orgs tenant is available in the web. We are more questioning why the desktop version is not allowing you to switch from your home org to the other org?

Thanks

Henry



  • bradriedell's avatar
    bradriedell
    Copper Contributor
    Jul 24, 2020
    It is the correct account as she has one. This whole issue started with the desktop app when the account was added to a different org as a guest. The account has since been removed as the guest and the original team no longer works on the the desktop app. The web app when signing in takes the account directly to the correct team. There is only one team that should show just like the web app does. I am not sure if there is some registry entries that need to be deleted after uninstalling or what but I feel like if I could completely clear the desktop app from the computer and then reinstall that this may resolve the issue. Just seems like some settings have gotten messed up in the background and uninstalling does not remove everything. I have attempted to delete everything in appdata local and roaming in an attempt to fully remove the app before reinstalling.
    • HenryPhillipsNimbitech's avatar
      HenryPhillipsNimbitech
      Bronze Contributor
      Jul 24, 2020

      Hi bradriedell 

       

      Sorry to keep going over this and thank you for your last post as it has made things a lot clearer. However you say the Team does not work in the Desktop app but then mention it shows the one Team in the Web but not the desktop. So is it that it does not shown in the desktop app or that it shows and does not work. If shows and does not work what happens exactly when clicking on it.

       

      The reason this is so odd, is that the Desktop app is essentially a wrapper around the web version and the Teams and what not are interfaced with by way of the client but not stored locally beyond any information caught in the caches as you have tried to clear.

       

      I mean as part of the uninstall did you just gut out the whole of the app data location and then try again?

       

      Could you also confirm what version of the app is being used please? 

      Thanks

       

      Henry

      • bradriedell's avatar
        bradriedell
        Copper Contributor
        Jul 24, 2020
        I was able to figure out the issue. Thank you for your assistance on this.

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