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Dorje-McKinnon's avatar
Dorje-McKinnon
Steel Contributor
May 06, 2020

Teams calls disconnects / dropped / terminated when users are logged into multiple devices

Hi everyone, [Edit : see my response below, we don't think this is due to different versions, but due to a user being logged into teams on multiple devices] What I think we're seeing is a differenc...
teams
teams calls
Teams Meetings
  • Jschneid70's avatar
    Jschneid70
    May 08, 2020

    Dorje-McKinnon 

     

    i can confirm that updating iOS App (from version 2.0.9 to 2.0.10) also resolves the problem (testing on different devices with iOS and iPadOS) 

     

    ATTENTION: User must update the iOS App manually, no automatic Update in the Apple iOS Store !!! As the auto-update feature for the app remains disabled at this time by Microsoft affected users should manually update to the latest version of the Teams iOS client to resolve the problem.

Rbert_Sndor's avatar
Rbert_Sndor
Copper Contributor

Dorje-McKinnon I tried to log-off from my mobile and stayed log-in only on my desktop but I the same problem continues. If I'm called on TEAMS and I pick-up the call first I do not hear the other party (they do) and then the call drops; if I call on TEAMS the other party everything is fine. In addition if I join a meeting scheduled via TEAMS the same happen I do not hear the team and the the call drops. This does not happen when I connect to the scheduled call from the browser - just desktop-up. Also it is worth mentioning that everything worked fine for couple of month but this pattern had started to show-up about 3-4 weeks ago. Any suggestions? By the way I'm using iMac. 

Dorje-McKinnon's avatar
Dorje-McKinnon
Steel Contributor
May 27, 2020

Hi Rbert_Sndor 

 

Sorry but I don't have any experience with Macs. Try doing the reverse, logout on your desktop computer then get someone to call you, take the call on your mobile and see if it works. Then do the reverse. That should help you narrow it down.

  • Rbert_Sndor's avatar
    Rbert_Sndor
    Copper Contributor
    May 27, 2020

    Dorje-McKinnon Thanks for reply. It works on mobile just fine. After login-off from the desktop TEAMS I can receive and initiate calls from mobile wihtout any problems:(. By the way the verision of TEAMS on my desktop is 1.3.00.9271. Regards, Robert

    • Dorje-McKinnon's avatar
      Dorje-McKinnon
      Steel Contributor
      May 28, 2020

      Hi Rbert_Sndor 

      I have windows 10 64bit teams version 1.3.00.12058 and iOS teams version 2.0.10 build 1.077.2020050702 calling version 2020.10.01.21

       

      The problem we had was the iOS phone version hanging the call up.
      What may be happening for you is that the Mac version is hanging up the call ??
      Sorry but you may need to get onto a Microsoft Teams Mac forum and see if there are other people with your specific issue.

      • Peet435's avatar
        Peet435
        Copper Contributor
        Jul 21, 2020
        I’m experiencing this on my Windows 10 enterprise laptop running Office 365 and the latest Teams. This is frustrating as I’m doing a lot of presentations and then my meeting call keeps on dropping

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