Forum Discussion
Teams Call History Missing (Call Queues)
Greetings Settings up Teams to replace an on-prem PBX system and the setup is as follows. Auto Attendant -> Call Queue -> Teams Group The basic call functionality is flawless, and I am ve...
Hello Everyone
Microsoft is saying it only works for the one agent looking at the calls in the Teams channel that seeing each others calls in the group to the group
is still in production and not released yet with no ETA yet
DrSmith61 is there an indication as to how it chooses that 'one agent' or what determines who it is?
as we have exactly the same scenario.
Many Thanks
