Forum Discussion

owler_77's avatar
owler_77
Copper Contributor
May 14, 2020
Solved

Teams call controls on jabra headset not working

Hi,    I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I purchased the Microsoft version of the headset, which is supposed to have better integration with M...
call controls
Headset
jabra
microsoft teams
software updates
  • Christian Dyck's avatar
    Christian Dyck
    Jul 28, 2021

    I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.

     

    Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.

     

    No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...

_JoeKelly_'s avatar
_JoeKelly_
Brass Contributor
Oct 31, 2020

Breakfast_at_McD   The Hardware mute button wasn't the primary issue.  That's worked all along for me.   Its the pick up and hangup of calls and ending of calls that stopped working. 

sthoma87993's avatar
sthoma87993
Copper Contributor
Nov 01, 2020

_JoeKelly_ The functionality was working until last Monday, then it suddenly stopped.  A month before when it stopped working it stopped working for the teams and Microsoft seems to have fixed.

Additionally mute button now stopped working for team /zoom and webex

  • JoeKWerk's avatar
    JoeKWerk
    Copper Contributor
    Nov 02, 2020

    sthoma87993 Just tested and my mute button still works, but call ending/hangup hasnt worked for a few weeks now...  The frustrating thing is my small Plantronics BT headset works fine for both... I may just need to bail on Jabra and switch over to Plantronics going forward if Jabra is going to drop the ball this hard.

    • golf5367's avatar
      golf5367
      Copper Contributor
      Nov 02, 2020
      I think that this is a TEAMS issue not a JABRA issue. My issues started with a new update of TEAMS and no change to my jabra setup. It also effects all my usb connected headsets Wired USB, Wired Speaker, Wired USB with Wireless headset.
      • golf5367's avatar
        golf5367
        Copper Contributor
        Nov 10, 2020

        All,

         

        I installed version 1.3.00.28779 yesterday and AMAZINGLY the hang-up button now works. 

         

        Give it a try to download the latest version. 

         

        This was not a JABRA issue it was a TEAMS issue is the only thing I can guess.