Forum Discussion
owler_77
May 14, 2020Copper Contributor
Teams call controls on jabra headset not working
Hi, I recently bought a new Jabra Evolve 75 headset to replace my old wired plantronics set. I purchased the Microsoft version of the headset, which is supposed to have better integration with M...
- Jul 28, 2021
I found a solution for my Jabra Speak 510 where the controls and LEDs did not work for teams on USB - Bluetooth worked.
Change the Driver to "Jabra SPEAK 510 (Sound Research)" to "Jabra SPEAK 510 USB (Sound Research)" by selecting available drivers.
No everything is fine again. Seems to be that Windows selected the wrong driver after updating to 20H2...
Lars_Christensen1970
Sep 28, 2020Brass Contributor
And then reinstall of Jabra Connect isn't the "true fix", Since Sennheiser EPOS and other headsets brands call control suddenly works again??!!
Pags319
Sep 28, 2020Copper Contributor
your right.
We did not run any windows updates on our side. Also Teams was already on the latest version.
Very strange. For us the solution was the one with Jabra Direct.
- andrasvalczSep 28, 2020Copper ContributorActually, I had to run (not install because it was already installed) JABRA DIRECT as I lost connection with JABRA 380 somehow. But after running JABRA DIRECT and reconnecting the headset it worked again. But I doubt that this changed anything thus I do not think that this was the solution. It is really strange but it is MS Windows so who really knows what is happening. 🙂