Forum Discussion
Teams call automatically gets disconnected frequently
Elari160 But to permanently fix this challenge, I re-installed Windows OS & fixed this.
May be you can also give a try
I have been having the same issue when using Jabra engage 75.
My colleagues who use this headset are also getting the same issue where the call gets disconnected.
Sometimes it’s disconnected within a few seconds, others it’s within 2 minutes.
I can confirm I’ve had this device about 6 months and it’s only recently become an issue.
Not sure if any software updates have sent it funny.
My Jabra headset is on the latest firmware.
I’m hoping not to have to get all of our laptops reinstalled if possible
Kind Regards,
Dave
Daveelbro I have experienced the same issue. Periodically, I experience a situation where I cannot stay connected to a Teams meeting or call. Interestingly, I have the Jabra 75 headset. The only way I can stop it is to reboot my laptop. Last week I think I discovered the cause. I have been invited to a Team that is not part of my organization and last week, I attended another meeting on that organization's Team. When I went back to our organizations Team, it started happening. When I think back, this has always started after I join a Team meeting on that company's Team instance and go back to our Team.
Does that seem logical to anybody else? Does anybody have a fix for this...it is very frustrating.
Ron_VC It is interesting that this is happening with the Jabra headsets...I think it must have something to do with the integration and switching between different team environments. I have solved this issue for me. I access any external teams I have been invited to using the web interface and just stay on our internal team on my desktop app. This has worked for me for several months. Another advantage of doing it this way, is that I can be accessing both teams at the same time, which can be helpful.
What I observed when this occurs is that Teams appears two times in the sound settings per app. Really quitting Teams is the solution, then.
Difficult to find out when a second Teams session is started but it seems to be related to sessions that are organized outside your own organization.
twpretorius I observe same behavior with most of us discussing here. Even for me i uninstalled windows OS completely & reinstalled then this problem got fixed.
We need to someone from developers Pernille-Eskebo to deep dive & investigate for actual root cause. #Microsoft
bobstebbings I have the exact same setup.
Teams with Jabra Engage 75. Join regular meetings between two different companies and it does the same.
I restart Teams and the headset and sometimes that fixes the problem.
I have moved over to a new laptop with a fresh install, it worked fine for a while and then started again.
Not sure if the problem is with MS Teams or the Jabra headset being too sensitive.
PC speakers works perfect with no drop-outs at all.
I have exactly the same problem, since this year, with my Jabra 20
But to permanently fix this challenge, I re-installed Windows OS & fixed this.
May be you can also give a try
