Dec 07 2021 11:42 AM
Dec 07 2021 11:42 AM
I have the new Microsoft Modern Speaker and Modern Bluetooth headset for Teams. Recently the "Teams" button stopped working on both. If I understand how it's supposed to work when I press it while Teams isn't running it should start Teams, if Teams is running it should bring the application into focus (bring it into the foreground) and if it's running and a meeting starts it should flash and when pressed should join the meeting.
Pressing it now just causes it to blink and do nothing. Is anyone else having this issue? I am running Windows 10 and 11 (has the same issue whether it is on either OS version).
Dec 08 2021 08:13 AM - edited Dec 08 2021 10:06 AM
@IcebugzI recently started having this problem as well on Windows 10 Enterprise (build 19043.1348). Tried some of the easy things (install Windows updates, check Teams for app updates, remove the device, power off / on the system), but none of these actions helped. Teams application reports version 1.4.00.31569 (64-bit). The speaker hardware version is 0.1, and the firmware versions are 1.9 (Part 1), 1.48 (Part 2), and 1.23 (Part 3).
Dec 08 2021 09:59 AM
@Icebugz exactly the same problem. Using it with W11.
Dec 08 2021 03:25 PM
Dec 09 2021 12:54 PM
Dec 09 2021 04:27 PM
@leemcr definitely possible. The two unidentified devices under "Other Devices" in the legacy Device Manager sure seem suspect to me (and are probably in the Teams app itself). Do you have them in yours as well? (Search for "Device Manager" - Go down to "Other Devices" and see if there are two entries TEAMS ASP and TEAMS CONTROL). TEAMS ASP is the Teams Accessory Signaling Protocol.) I have tried finding drivers for those two software controls with no luck. Even pointed to the Teams directory to see if they just got moved to a different place. No luck.
Dec 13 2021 05:04 AMSolution
Seems there is an issue with current MS Teams version. According to Jabra support, MS would probably come with a new version, but they are not sure about the timeline.
... wondering if it makes sense to purchase MS Teams certified devices, if respective functionality is not included in testing cycles
Dec 13 2021 06:49 AM
@ARA0815 I completely agree. I have three Teams certified devices, and suddenly all of them present the same issue. I would think more careful testing procedures would be in place for certified devices. I'm a bit disappointed. Thanks for the update though.
Dec 15 2021 04:04 AM
@Icebugz Same problem with my poly sync-20, be nice if Microsoft gave a timeline for the fix
Dec 19 2021 12:55 PM - edited Dec 19 2021 12:56 PM
Same issue here with a Microsoft Modern Headset and a Microsoft Modern USB-C Speaker in both Windows 10 and 11.
Dec 22 2021 04:50 AM
Dec 22 2021 02:26 PM
Dec 22 2021 11:36 PM
Dec 23 2021 01:12 PM
Dec 23 2021 01:29 PM
Dec 23 2021 01:31 PM
I also don't think that's really a factor. I guess we just have to wait for Microsoft to release a Teams version where certified devices can work again. Is there a page with known issues? I'd like to understand if Microsoft is at least aware of this.
Dec 23 2021 02:17 PM
Jan 05 2022 08:31 AM
@Issam2204could you please provide more info regarding this? is there an ETA, could you provide the tickect number?