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Bistro45's avatar
Bistro45
Copper Contributor
Jan 13, 2021

Team Chat Display(client and web) Conservation Retention

I been ask  a question that a thought would be easy to find but not so, when we go to chat section in team(client or web) what the logic for keeping chat history? Storage limit date limit or something else? I know that we can search for specific topic but why does some chat disappear of that section.

5 Replies

  • ShannonDuffy's avatar
    ShannonDuffy
    Brass Contributor

    Bistro45  We are facing the same question regarding the amount of chat history on display. I agree, this isn't related to retention. The chats are still available via search, they just are not readily available in the display for browsing. It is a little like using the Exchange setting "Mail to keep offline".  You can still get to it, you just have to go an extra step.

     

    I thought I remembered seeing that a chat will appear in "recent" for 30 days before it falls off the list and it appears that chat history which is browsable is 90 days.  But I can't find this documented and all I can find is the non-applicable retention policies.

     

    Were you able to find this information or are you too still looking?

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