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comgam's avatar
comgam
Brass Contributor
Jul 08, 2019

Recording phone call

Hi   we would like to test TEAMS as a phone call solution but for legal purpose we need to automatically record some of our lines It seems it s not possible at the moment, is there a planned featu...
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Ryan__W's avatar
Ryan__W
Copper Contributor
Jan 03, 2020

andrewinfinitel > Thanks for the workaround suggestion. Do you know if that is enabled through the 'Prevent toll bypass and send calls through the PSTN'  Calling Policy setting?


Prevent toll bypass and send calls through the PSTN

Setting this to On will send calls through the PSTN and incur charges rather than sending them through the network and bypassing the tolls.

LinusCansby's avatar
LinusCansby
MVP
Jan 05, 2020

No, Prevent toll bypass and send calls through the PSTN is to prevent toll bypass, so if you are located in India and calls a UK number toll bypass would send out the call on a UK PSTN gateway so you can get a lower cost on the call, but in some countries that is not allowed. So this setting is only for PSTN calls from Teams and not Teams calls (VoIP).

 

  • Ryan__W's avatar
    Ryan__W
    Copper Contributor
    Jan 06, 2020

    LinusCansby ahh great thanks for the simple explanation.

     

    If anyone does know how you might test 'tromboning' in Teams please share as we need such a workaround until Compliance Recording becomes available.

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