Microsoft Tech Community Live:  Microsoft Teams Edition
November 09, 2021, 08:00 AM - 12:00 PM (PST)

Read Receipts

%3CLINGO-SUB%20id%3D%22lingo-sub-2818923%22%20slang%3D%22en-US%22%3ERead%20Receipts%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2818923%22%20slang%3D%22en-US%22%3E%3CP%3E%3CSPAN%3EHi%20there%2C%20I%20have%20a%20Microsoft%20Teams%20for%20my%20youth%20club%20to%20share%20files%2C%20communicate%20with%20staff%20etc.%20When%20anyone%20sends%20a%20message%20into%20one%20of%20our%20chats%20and%20they%20reply%20it%20still%20says%200%20out%20of%20***%20have%20read%20it%20which%20is%20false%20as%20people%20are%20reading%20it%3F%3C%2FSPAN%3E%3C%2FP%3E%3C%2FLINGO-BODY%3E%3CLINGO-LABS%20id%3D%22lingo-labs-2818923%22%20slang%3D%22en-US%22%3E%3CLINGO-LABEL%3EMicrosoft%20Teams%3C%2FLINGO-LABEL%3E%3CLINGO-LABEL%3Eread%20receipts%3C%2FLINGO-LABEL%3E%3C%2FLINGO-LABS%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2819022%22%20slang%3D%22en-US%22%3ERe%3A%20Read%20Receipts%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2819022%22%20slang%3D%22en-US%22%3EUnless%20an%20admin%20is%20forcing%20read%20receipts%20to%20be%20on%2C%20any%20user%20can%20disable%20read%20receipts%20themselves%20which%20may%20cause%20the%20behavior%20you%E2%80%99re%20seeing.%3C%2FLINGO-BODY%3E%3CLINGO-SUB%20id%3D%22lingo-sub-2819125%22%20slang%3D%22en-US%22%3ERe%3A%20Read%20Receipts%3C%2FLINGO-SUB%3E%3CLINGO-BODY%20id%3D%22lingo-body-2819125%22%20slang%3D%22en-US%22%3EHi%2C%3CBR%20%2F%3E%3CBR%20%2F%3EThank%20you%20for%20your%20reply.%3CBR%20%2F%3E%3CBR%20%2F%3EI%20have%20checked%20this%20out%20and%20all%20are%20turned%20on.%3CBR%20%2F%3E%3CBR%20%2F%3EThank%20you%2C%3CBR%20%2F%3E%3CBR%20%2F%3EJamie%3C%2FLINGO-BODY%3E
Occasional Contributor

Hi there, I have a Microsoft Teams for my youth club to share files, communicate with staff etc. When anyone sends a message into one of our chats and they reply it still says 0 out of *** have read it which is false as people are reading it?

7 Replies
Unless an admin is forcing read receipts to be on, any user can disable read receipts themselves which may cause the behavior you’re seeing.
Hi,

Thank you for your reply.

I have checked this out and all are turned on.

Thank you,

Jamie
If you check it in the Teams web client (https://teams.microsoft.com), does it show a more realistic number of reads there? Or is it the same?
Hi, I've tried everything. It always shows 0 out of x have read your message even though people have replied etc so they've clearly seen them.
Then it’s probably time to get a support case opened with Microsoft to get some help there. Can’t think of any other reasons why it would break if read receipts are on and all clients show the same.
Thank you, I have spoke to support via live chat and they said the only way I can get help is on here which isn't great. I don't know how else to get the help I need.

@jamieb1320 

Has there been any update on this fix. For me the web client shows the read receipt, however the desktop client does not. Attached is the snapshot from both clients.

Desktop Client  Microsoft Teams Version 1.4.00.26376 (64-bit).

marcusCodez_0-1634219376713.png

Web Client

marcusCodez_2-1634219408916.png