Forum Discussion
"There was a problem saving the photo. Please try again."
- Sep 21, 2020
OrlaJoan Hi, wow this conversation is massive. I wonder if all are having identical issues with the photo. Must be that similar has been merged into this one.
Anyway, for the record. Something that can affect is the following.
"Teams users with mailboxes hosted on premises must be synchronized to Azure Active Directory. They can change the user profile picture providing Exchange Server 2016 (Cumulative Update 3), or above, is running on-premises."
'Change your picture in Teams'
See the table with "User's mailbox is hosted in" and the "Modify user profile picture" to see if you should be able to do it.
'How Exchange and Microsoft Teams interact'
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
Note the 7 disclaimer as well.
"Teams honors the Outlook on the web mailbox policy setting that's configured by tenant admins to control whether users can change their profile picture. If the -SetPhotoEnabled setting is turned off in the policy, users cannot add, change, or remove their profile picture."
Same issue.
Tried phone app, desktop app, web app, 512x512, 256x256, 256 colours, standing on my head...
Nothing works.
Here is example photo I made and saved that into .png. That when just fine into profile.
Can you try with similar, a very basic file. If that is working, then you could start trying a bit more challenging pictures. If that doesn't work, then there must be something else broken.