Forum Discussion

di_xu's avatar
di_xu
Copper Contributor
Oct 08, 2020

Plantronics Voyager 5200 UC can't end call in Teams

I can tape the call button to open the Teams window, and I can tape the mute button to mute voice during the call. After I finished the call, press the call button in Voyager 5200 UC to end the call ...
calling
TheM365Guy's avatar
TheM365Guy
Brass Contributor
Oct 11, 2020

di_xu 

HUB: 3.19.0

BT: v1610

Headset: v667

 

Ok thats strange. I have a older BT version - but you have a older headset version, correct? For me it is working in this constellation. 

di_xu's avatar
di_xu
Copper Contributor
Oct 11, 2020

TheM365Guy  yes, very strange. Let me wait for Plantronics's further update.

 

Thanks a lot for your help!

  • jguidera's avatar
    jguidera
    Copper Contributor
    Oct 12, 2020

    di_xu You ever get an answer?  I have lately completely rebuilt my system and re-installed hub and I have the same problem.  pressing the call button on the headset no longer hangs up a teams call.  It previously did.  I have checked and teams is set as the softphone app.

    • di_xu's avatar
      di_xu
      Copper Contributor
      Oct 12, 2020

      jguidera no, the problem is still there. I can't hang up Teams call via headset.

      • Ivandretvic's avatar
        Ivandretvic
        Copper Contributor
        Feb 09, 2021

        di_xu To make you feel better, i am running latest Teams client, BT600 dongle and UC8200 headset with the same issue. 

        Jabra loudspeaker on the same PC works without a problem.

         

        Answer - works

        Mute/unmute - works, however every 3 months requires to resync the headset to dongle to get it to work again