06-23-2020 04:37 AM
Hi, according to this : https://techcommunity.microsoft.com/t5/microsoft-teams/o365-outlook-contacts-not-syncing-with-teams/...
You need to have a company name for every contact you want to sync to Teams.
Why does it have to be like this. I have and lot's my customers do not understand this. In Skype for business this was so much better.
Why do I need to add a company name for eg. my parents, my friends if I want to call them. This is pointless and I think this needs to be fixed.
As from my point of view this is a major issue and a real bad feature for this kind of function.
06-23-2020 04:49 AM - edited 06-23-2020 04:57 AM
@Kai Stenberg Hello, if you want the contacts to show up in Teams (under Calls -> Contacts) they will when they have been assigned a phone number. Just added a contact in Outlook to verify, it didn't populate in Teams until I added a number to the contact.
Just to be clear. I did only add the name, email and phone in the above scenario. A manual sign out / sign with the Teams client quickened the contact appearing in Teams.
06-23-2020 05:11 AM
@bec064 but if I have already lot's of contacts in outlook, who does not appear until I add a company name in outlook eg. Private or the real company name
06-23-2020 05:29 AM
@Kai Stenberg That's a fair question. I suppose our environments aren't identical. The Outlook contacts you're adding a company name to already have a phone number? Do you have any contact that's missing a phone number you could test and add a number to? Or just reproduce the scenario I described earlier. It would be interesting to know the outcome.
06-23-2020 05:36 AM
06-23-2020 05:43 AM
Solution@Kai Stenberg Please try adding a contact in Outlook with just a name and a phone number. Sign out of Teams desktop manually (top right corner) and back in again. Does it appear under Calls -> Contacts in Teams?
06-23-2020 11:44 PM
Hi @bec064, this was interesting. Added a new contact without email address just company name and phonenumber on E164 standard. Did a restart and it was added.
But old contacs does not show up for some reason if I don't add a company name. Real strange.
06-24-2020 12:00 AM
Hi again @bec064 I think I have a conclusion.
Just add a new contact or update an old one and restart Teams and it will show up.
Thanks for pushing me testing different way to figure this out.
Problem solved for now I think. Have a great day and stay safe.
06-24-2020 01:10 AM
@Kai Stenberg I had a feeling that was the issue. Good to hear and glad to help!
06-26-2020 08:37 AM
@Kai Stenberg Should new outlook contacts continue to sync after I sign out once or am I going to have to sign out and in everytime I add a contact? We are also experiencing a lot of issues where signing out and in does not resolve the sync issue.
12-01-2020 01:19 AM
Hi again, new issues regarding to contacts.
When under calls--> Contacts and searching, it seems to just find the one you have in your list. But if you choose to add a new then it search the whole global address list from what I see.
Why not just do that from "find" functions and why does it still not import the whole list from you local GAL? This is still strange.
12-01-2020 02:33 AM