Jun 23 2020 04:37 AM
Hi, according to this : https://techcommunity.microsoft.com/t5/microsoft-teams/o365-outlook-contacts-not-syncing-with-teams/...
You need to have a company name for every contact you want to sync to Teams.
Why does it have to be like this. I have and lot's my customers do not understand this. In Skype for business this was so much better.
Why do I need to add a company name for eg. my parents, my friends if I want to call them. This is pointless and I think this needs to be fixed.
As from my point of view this is a major issue and a real bad feature for this kind of function.
Jun 23 2020 04:49 AM - edited Jun 23 2020 04:57 AM
@Kai Stenberg Hello, if you want the contacts to show up in Teams (under Calls -> Contacts) they will when they have been assigned a phone number. Just added a contact in Outlook to verify, it didn't populate in Teams until I added a number to the contact.
Just to be clear. I did only add the name, email and phone in the above scenario. A manual sign out / sign with the Teams client quickened the contact appearing in Teams.
Jun 23 2020 05:11 AM
@ChristianBergstrom but if I have already lot's of contacts in outlook, who does not appear until I add a company name in outlook eg. Private or the real company name
Jun 23 2020 05:29 AM
@Kai Stenberg That's a fair question. I suppose our environments aren't identical. The Outlook contacts you're adding a company name to already have a phone number? Do you have any contact that's missing a phone number you could test and add a number to? Or just reproduce the scenario I described earlier. It would be interesting to know the outcome.
Jun 23 2020 05:36 AM
Jun 23 2020 05:43 AM
Solution@Kai Stenberg Please try adding a contact in Outlook with just a name and a phone number. Sign out of Teams desktop manually (top right corner) and back in again. Does it appear under Calls -> Contacts in Teams?
Jun 23 2020 11:44 PM
Hi @ChristianBergstrom, this was interesting. Added a new contact without email address just company name and phonenumber on E164 standard. Did a restart and it was added.
But old contacs does not show up for some reason if I don't add a company name. Real strange.
Jun 24 2020 12:00 AM
Hi again @ChristianBergstrom I think I have a conclusion.
Just add a new contact or update an old one and restart Teams and it will show up.
Thanks for pushing me testing different way to figure this out.
Problem solved for now I think. Have a great day and stay safe.
Jun 24 2020 01:10 AM
@Kai Stenberg I had a feeling that was the issue. Good to hear and glad to help!
Jun 26 2020 08:37 AM
@Kai Stenberg Should new outlook contacts continue to sync after I sign out once or am I going to have to sign out and in everytime I add a contact? We are also experiencing a lot of issues where signing out and in does not resolve the sync issue.
Dec 01 2020 01:19 AM
Hi again, new issues regarding to contacts.
When under calls--> Contacts and searching, it seems to just find the one you have in your list. But if you choose to add a new then it search the whole global address list from what I see.
Why not just do that from "find" functions and why does it still not import the whole list from you local GAL? This is still strange.
Dec 01 2020 02:33 AM
Jun 01 2021 04:48 PM
Jun 10 2021 07:01 AM
For all who will listen, after a 6 month long case with 365 support I finally have a fix to the Outlook/Teams contact sync problem!!! you have to put Teams into 'Public Preview' mode.
First follow link below to make the option available on the teams app:
https://docs.microsoft.com/en-us/microsoftteams/public-preview-doc-updates
Wait a bit for the policy to propagate to the clients then turn the setting on in the app
Close teams and reopen. Then BOOM!!
Jun 10 2021 07:10 AM
For all who will listen, after a 6 month long case with 365 support I finally have a fix to the Outlook/Teams contact sync problem!!! you have to put Teams into 'Public Preview' mode.
First follow link below to make the option available on the teams app:
https://docs.microsoft.com/en-us/microsoftteams/public-preview-doc-updates
Wait a bit for the policy to propagate to the clients then turn the setting on in the app
Close teams and reopen. Then BOOM!! ALL contacts will start to load
Nov 03 2021 08:38 AM
@pbarnett do you have also a solution for subfolder contacts? this solution works only for main level contacts.
Aug 02 2022 10:42 PM