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KaiStenberg's avatar
KaiStenberg
MVP
Jun 23, 2020
Solved

Outlook contacts not syncing with Teams, why?

Hi, according to this : https://techcommunity.microsoft.com/t5/microsoft-teams/o365-outlook-contacts-not-syncing-with-teams/m-p/359161 You need to have a company name for every contact you want to s...
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  • ChristianBergstrom's avatar
    ChristianBergstrom
    Jun 23, 2020

    KaiStenberg Please try adding a contact in Outlook with just a name and a phone number. Sign out of Teams desktop manually (top right corner) and back in again. Does it appear under Calls -> Contacts in Teams?

pbarnett's avatar
pbarnett
Copper Contributor
Jun 10, 2021

elliottchandler 

For all who will listen, after a 6 month long case with 365 support I finally have a fix to the Outlook/Teams contact sync problem!!! you have to put Teams into 'Public Preview' mode.

 

First follow link below to make the option available on the teams app:

 https://urldefense.proofpoint.com/v2/url?u=https-3A__docs.microsoft.com_en-2Dus_microsoftteams_public-2Dpreview-2Ddoc-2Dupdates&d=DwMGaQ&c=rMypsi2XMCFofe1ap9ofEUX5gM1yzrrx-U6jWPgwRl8&r=3tTVQrzOrrKx5QiBggYtUOXxmVXmEl_ZqMy6mxisxys&m=3CnR06mwHKWmz_w7YFNofNYI2Z4ImEbqnJsMT7ViWHE&s=gB7lXr3TLaArn0-2ZFB-wR5ul5H9Y3zkBVp6D1OtR38&e=

 

Wait a bit for the policy to propagate to the clients then turn the setting on in the app 

 

 

Close teams and reopen. Then BOOM!! ALL contacts will start to load

Markus Rüegg's avatar
Markus Rüegg
Copper Contributor
Nov 03, 2021

pbarnett  do you have also a solution for subfolder contacts? this solution works only for main level contacts.

 

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