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Outlook contacts not syncing with Teams, why?
Hi, according to this : https://techcommunity.microsoft.com/t5/microsoft-teams/o365-outlook-contacts-not-syncing-with-teams/m-p/359161 You need to have a company name for every contact you want to s...
KaiStenberg Please try adding a contact in Outlook with just a name and a phone number. Sign out of Teams desktop manually (top right corner) and back in again. Does it appear under Calls -> Contacts in Teams?
Hi again ChristianBergstrom I think I have a conclusion.
Just add a new contact or update an old one and restart Teams and it will show up.
Thanks for pushing me testing different way to figure this out.
Problem solved for now I think. Have a great day and stay safe.
KaiStenberg Should new outlook contacts continue to sync after I sign out once or am I going to have to sign out and in everytime I add a contact? We are also experiencing a lot of issues where signing out and in does not resolve the sync issue.
- Hi, you do not have to sign out / sign in manually it just quickens the appearance of the contact in Teams. There are a couple of things to take into consideration though, such as environment (cloud/on-prem, coexistence/upgrade mode in Teams) as the behavior will differ. Access Outlook contacts is not supported with mailboxes on premise, for example (see table).
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
https://docs.microsoft.com/en-us/microsoftteams/upgrade-to-teams-on-prem-coexistence#contacts
I am aware of several UserVoice requests for an enhanced way to manage and sync Outlook contacts with Teams.