Forum Discussion
Outlook contacts not syncing with Teams, why?
KaiStenberg Please try adding a contact in Outlook with just a name and a phone number. Sign out of Teams desktop manually (top right corner) and back in again. Does it appear under Calls -> Contacts in Teams?
KaiStenberg That's a fair question. I suppose our environments aren't identical. The Outlook contacts you're adding a company name to already have a phone number? Do you have any contact that's missing a phone number you could test and add a number to? Or just reproduce the scenario I described earlier. It would be interesting to know the outcome.
If would have been nice to have they both synced. 🙂
So as I see it, if you have outlook contacts with phonenumber and email address, without company they don't get synced into Teams contacts 😞
KaiStenberg Please try adding a contact in Outlook with just a name and a phone number. Sign out of Teams desktop manually (top right corner) and back in again. Does it appear under Calls -> Contacts in Teams?
Hi again ChristianBergstrom I think I have a conclusion.
Just add a new contact or update an old one and restart Teams and it will show up.
Thanks for pushing me testing different way to figure this out.
Problem solved for now I think. Have a great day and stay safe.
- It is not solved for me. I have old contacts in Outlook with Company Name and Phone Number and they do not sync. I can create a new contact with the same name, no company and a phone number and the contacts syncs to Teams. If a user has hundreds of old contacts they do not sync to Teams.
Hi ChristianBergstrom, this was interesting. Added a new contact without email address just company name and phonenumber on E164 standard. Did a restart and it was added.
But old contacs does not show up for some reason if I don't add a company name. Real strange.