Oct 16 2019 02:25 AM
Hi guys,
We have an issue with outlook 2016 (Office 365) and teams Outlook add-in. When Teams add-in is turned on in outlook, disk activity increase, and computer slow down dramatically. We have noticed that the disk activity is in %localappdata%\temp on oulook logging folder and oulook related logfiles, but we don't have turn on outlook logging.
If we disable the teams add-in, outlook logs files are still created, but with no activity.
Any ideas ?
Oct 23 2019 05:31 AM
We are seeing exactly the same behaviour. With Perfmon running outlook.exe is writing to a db file in %temp% continuously causing disk utilisation by Outlook to be around 75% - 100%. If I turn off the Teams add-in in Outlook then disk utilisation drops to around 0.1%. This is causing major impact to users. We have the latest Office 365 and Teams versions installed.
Oct 23 2019 05:53 AM
@Bob_Manning Can you post the exact version of Office and Teams client.
Only because I read this and was alarmed. But, is this monthly channel, semi-annual, etc. Thanks
Mark
Oct 25 2019 08:09 AM
Getting the same issue.
Have managed to mitigate by setting the two files as read only for now.
attrib +r %appdata%\..\Local\Temp\*.db*
Oct 29 2019 06:50 AM
@Mark GarzaWe are using the monthly channel for Office and Teams is latest version. Had session with Microsoft support today that installed Team 1.2.00.26774 (64 bit), I was using the 32bit Teams Client but this has made no difference.
Oct 30 2019 11:42 AM - edited Oct 30 2019 12:05 PM
> Have managed to mitigate by setting the two files as read only for now.
> attrib +r %appdata%\..\Local\Temp\*.db*
Thank you this solved it for me!
For others, step-by-step instructions that worked for me are below.
cd C:\Users\user.name\AppData\Local\Temp
In example directory above replace `user.name` with your windows login name
attrib +r %appdata%\..\Local\Temp\*.db*
Oct 31 2019 07:00 AM
Recommendation from Microsoft Support yesterday was to revert to the semi-annual channel which is not showing this same issue. I'm reluctant to do this across all my users as there have been several new features introduced in the monthly channel since the last semi-annual channel release so they would lose functionality.
Dec 17 2019 06:02 AM
This workaroud is working. But what about removing rights on the db files ? Will it be an issue later with updates ?
Jan 22 2020 10:25 AM
Used the Attrib command to stem the bleeding, but has anyone found a permanent solution to this issue ?
Jan 22 2020 10:40 AM
Jan 27 2020 06:11 AM
@DDJ-215 last i spoke to support when i raised a ticket they said it would be logged as a bug and would be fixed in a future update... when that will come is obviously up to Microsoft!
Jan 27 2020 06:19 AM
@RyanMNM .. his past weekend, I uninstalled Office 32Bit and installed 64 bit. I will post the group EOW on performance results.. So far today, it has been satisfactory..
Jan 27 2020 06:36 AM
@DDJ-215 interesting, the version of teams i have installed is 64Bit and office was 32bit.
Just updating Office to 64 to see if this helps.
Jan 30 2020 01:12 PM
we are running into the same issue. making the .db file read-only worked
Feb 25 2020 09:32 AM
Did this fix the high disk usage
Feb 25 2020 09:33 AM
May 08 2020 12:44 PM
May 11 2020 02:22 AM
This issue is really annoying almost all our users.
We use the workaround but it cames back every week/month/...
We need a patch !
May 11 2020 12:53 PM
@benpat what version of Teams and Outlook are being run here in this thread. Notice monthly and latest Teams version curious. Thanks.