Forum Discussion
Outbound / Inbound calls from Teams Client - Direct Routing
Gysbert You should check the logs from the Audiocodes SBC. Often there is something wrong with the configuration, maybe codecs that are not matching.
Install Audiocodes syslog viewer on a computer and set the SBC to send syslogs to that computer. In the syslog viewer you should be able to see why the call is not connected as it should, or at least get some indication on why.
LinusCansby I have the syslog software from Audiocodes installed and checked the logs for a few days now. I had a Teams Implementations Engineer from Audiocodes at our offices also to ensure I had the Audiocodes setup 100%.
When I am a call from my mobile to my landline, I see the INVITE back and forth, it all seems correct (and Audiocodes confirmed this also). I see the call hot the microsoft PSTN gateway and coming back also.
I have a suspicion that my issue is either with my Hybrid deployment of SfB (All my users are currently either in Islands mode or TeamsOnly Mode) or that my actual configuration on SkypeOnline is not correct, although I have followed all the documentation from MS to the T.
Gysbert I guess you can dial out without any problems?
If you increase the time for "Ring for this many seconds before redirecting" is there any difference behavior? Can you try to activate Simultaneously ring to your mobile phone or other number?
I guess you tried being signed in with the Teams mobile app and other clients.
LinusCansby Dialing out is also not working. It does not hit the SBC at all. When I run a few tests (Test-CSOnlineUserVoiceRouting.ps1 and TeamsDirectRoutingTool-1.00.ps1) it all says that the call is being normalized correctly and that it is routed to my PSTNGateway.
I tried the mobile client also on Android and iOS. I even went as far as to delete my account from SfB On-Prem and also create a pure cloud user. All users have E5 licenses.
Simultaneous ring does not make a difference at all. I will adjust the "Ring for this many seconds before redirecting" now and let you know.
I appreciate the assistance btw. I am at loss currently why this is simply just not working.
LinusCansby I changed the setting to 60 seconds with no change in the behavior.
When I forward to my mobile number, I do see on the SBC logs that it is trying to route it to my mobile number and it also does pick up the users SIP address.