Sep 15 2021 06:54 AM
Sep 15 2021 06:54 AM
we have the following problem: Using Windows Desktop Client and we have user which are switchting with this client between own and partner organisation.
When they swtich back to own organisation in client they get no new messages.
They have to close the Teams client and restart the client.
Web browser and mobile client have no problem.
We got information from other company, that they have same problem.
Oct 07 2021 09:03 AM - edited Oct 12 2021 04:47 AM
I have raised a ticket with MS, they came back with this:
"Yes, many tenants are experiencing the same issue. it is a known bug and the Teams backend engineering team is currently developing a fix to resolve the issue. they advised that the issue will be rectified in two weeks time. in the meantime users can use the web client while waiting for the issue to be resolved.
Thank you for your time and cooperation. We will be waiting for your feedback."
They have accepted fault - fix due in a few weeks.
They tried to close off the case saying they have given a 'resolution' and cant leave the case idle. I objected, forcing them to keep the case open and now our tenant is on a priority list for the patch release.
I would advise everyone else to do the same. Try and make sure they dont close off any cases in regards to this because 'Use this workaround and wait for the update' isn't a good enough answer.
Oct 07 2021 09:49 AM
Came to this forum solely to inquire about this issue that we've been having for weeks now. Thanks for the info and the leg work, Sean.
I'm pretty outraged, because this is a dead in the water bug for several of our clients.. Microsoft seems to have such a cavalier attitude towards these disruptions - "Just do x instead of y while we spend a few weeks taking our heads out of our collective a*ses", all the while taking forever to even acknowledge the issue, and not communicating anything to anyone. Do they understand how businesses operate? If they do, then they should know that you can't just expect an entire organization to change the way they do things on a dime. It would take that long just to arrange to re-train users. Not a viable workaround.
Oct 11 2021 02:16 AM
Oct 11 2021 08:13 PM
Oct 12 2021 05:27 AM
Oct 12 2021 09:15 AM
Oct 12 2021 09:34 AM
Oct 13 2021 03:23 AM
Oct 13 2021 03:52 AM
I'm facing the same issue, for a few days now.
Sometimes switching between organizations gets me the new messages must of the times i need to log off and log in again.
Right now i have to have my phone next to me to now when i receive new messages.
Before i had the opposite issue, must of the times i received the messages on the mobile devices with a lot of delay or it would not even notify me.
Hope MS solves this quickly
Oct 13 2021 08:07 AM - edited Oct 13 2021 08:07 AM
Having the same issue, it's so unreliable that I'm now asking people to send me messages on WhatsApp whenever they send me a message on Teams.
Oct 14 2021 09:10 AM
Oct 20 2021 06:23 PM
Oct 25 2021 02:40 PMSolution
Oct 25 2021 02:43 PM - edited Oct 25 2021 06:51 PM
Read receipts still seem to be broken for all our users. Also, what does that build # correspond to? We see "Version #1.4.00...." in the About menu.
Feb 07 2022 08:24 AM
Feb 07 2022 08:26 AM
@Sam CosbyThis has been happening for months. When I switch organizations, no new messages appear in the desktop client (but I can see them on mobile and web apps). I have to switch organizations, kill the Teams process, and restart it. Then they appear.