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No new messages in desktop client after switching organisation
Hello, we have the following problem: Using Windows Desktop Client and we have user which are switchting with this client between own and partner organisation. When they swtich back to own orga...
- Hi everyone - This issue should now be resolved. Please report back if you're still seeing this. We released a new build (1.0.0.2021101136) last week which has been rolled out 100% to R4 to fix this. Please request users to sign out and sign back in to ensure that they receive the latest build.
Our business is currently having this exact same issue. It is only affecting a select number of users but seems to be growing by the day.
User will the working fine in main organisation (A), in MS Teams desktop client. Will switch to organisation (B) then back to organisation (A). User will no longer recieve any new teams messages. User can still send messages though. Problem is always triggered by switching orgainisations and user can only recieve messages again by fully closing the desktop application. Mobile app not affected at all.
Application re-install, re-profile of device does not help. Ruled out auth problems as well.
MS released an new Teams update last week, all users were fine for 2-3 days but now the problem has come back again.
Have opened a case with MS but no response yet.
User will the working fine in main organisation (A), in MS Teams desktop client. Will switch to organisation (B) then back to organisation (A). User will no longer recieve any new teams messages. User can still send messages though. Problem is always triggered by switching orgainisations and user can only recieve messages again by fully closing the desktop application. Mobile app not affected at all.
Application re-install, re-profile of device does not help. Ruled out auth problems as well.
MS released an new Teams update last week, all users were fine for 2-3 days but now the problem has come back again.
Have opened a case with MS but no response yet.
I still see the issue happening. Switching between two team organisations I do not get updates on the chat.
I do however receive notifications about new chat messages for the other organisation while being logged to another one. When I switch to it however the messages are not there.
