Forum Discussion
no access to Teams
Hi John,
Thank you for the additional info. I have seen this issue in a couple different situations. Has anything recently changed, like a migration, or change in licenses?
Lets get some more info. Sorry if this is things you've already tried. I've included a few screenshots below that will guide you to the right area from within the Admin Center. If the settings are the same as per the screenshots, I recommend deselecting "Turn on Microsoft Teams for all users", then save. Then go back and turn it on again. Could you also check your user account under the license tab as per the screenshot below, and see if Teams is selected under the "apps" dropdown menu? If it is, I would also deselect then save, then reenable it. I'd give it up to an hour to churn away, then logout, then back into Office 365 from the web browser, and try Teams again.
If you can't find some of these options, could you provide a screenshot of what you see? Please remove any sensitive info from the screenshots before posting.
Hope this helps.
Regards
David
Hi John,
Thank you for the additional info. I have seen this issue in a couple different situations. Has anything recently changed, like a migration, or change in licenses?
Lets get some more info. Sorry if this is things you've already tried. I've included a few screenshots below that will guide you to the right area from within the Admin Center. If the settings are the same as per the screenshots, I recommend deselecting "Turn on Microsoft Teams for all users", then save. Then go back and turn it on again. Could you also check your user account under the license tab as per the screenshot below, and see if Teams is selected under the "apps" dropdown menu? If it is, I would also deselect then save, then reenable it. I'd give it up to an hour to churn away, then logout, then back into Office 365 from the web browser, and try Teams again.
If you can't find some of these options, could you provide a screenshot of what you see? Please remove any sensitive info from the screenshots before posting.
Hope this helps.
Regards
David
Hi David,
Thanks again for the reply and trying to help out. It's much appreciated. I was able to turn Teams off/on without any issues using the way you showed. However, when I go into my licenses/apps, I don't have an option for Teams like you do. Here is what I have:
As I mentioned previously, I do have an option for Teams Exploratory, but only 100 licenses. I have 205 active users. If I do click on Exploratory, I do have access at least, but I don't see where that is a viable solution given how many users I have.
I did also notice you have Office 365 E3 where mine just says Microsoft 365 Apps for enterprise. Not sure if that matters. My reseller has assured me that I should have access to Teams with what I have.
I appreciate all your help!
John