Forum Discussion
My Laptop shuts down during TEAMS calls
AJ_Quintana Pedro99 Knightmare
Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).
Sam Cosby,Teams Engineering PM
MicrosoftWill we continue to investigate this issue can you and others please try this to prevent the unwelcome shutdown?
- Right-click the battery icon in the task bar, select Power Options:
2. Click "Change plan settings":
3. Click "Change advanced power settings":
4. Expand Processor power management -> Maximum processor state node, change both "On battery" and "Plugged in" options to 99%, then click OK to dismiss:
5. Reboot
Please note this is not the outcome, but we hope this will at least prevent the rebooting.
Please let us know how this works or does not work for anyone using these devices.
MicrosoftThanks bwilson for posting this early today!
Hi everyone - we should note as well that this is indeed only a mitigation, not a solution, towards this issue. For users who have reported this issue and are seeing this problem, please have them do the following as this was validated from an internal repro of the issue through a L13 device that was prepped to what we've seen from others who've reported the issue.
Microsoft is working with Lenovo to understand the specific root cause, but it appears a recent driver update from Lenovo helped trigger this issue along with the use of Teams while in a Meeting. See the list of Lenovo drivers related to BIOS/power/thermal management below for reference.
Best,
Sam
- Hi Sam and Brad,
Thanks for the info. I will try the power management suggestion and see what happens for users who are affected. Regarding the drivers. Lenovo suggested to try and install the above drivers, I have tried this but Teams still shuts down the laptop. Noticed today there is a new version of Teams v14.00.4167, will give this version a try and again monitor. Another strange thing is why doesn't this problem happen to all L13's? I am using a L13 but I do not get this issue and I have updated everything on the system (ran system update, Windows update).- https://www.reddit.com/r/MicrosoftTeams/comments/lg7l9h/new_version_thread_v2/
Latest Teams versions listed here if you need to manually update
- Are there any news?
- Sam CosbyStill working with Lenovo for a long-term fix but as of now, the workaround provided is what should be leveraged for a current solution to this problem. You should not see any machine performance dip when you set this.
- Also received positive feedback from our Yoga users.
I used the commands posted by ITSupport1 but some users had another power plan active ("Full Power"?) and required me to manually change the active power plan to balanced.
Other than that, this seems like a temporary (but working) fix.
Thanks!
Hi Sam Cosby,
I have a new Asus Vivobook and getting this issue of regularly shutting down and reboot on Teams calls continuously also. Incredibly frustrating and unprofessional image i'm sure you can appreciate.
I note this thread is from 2021 but at the back end of the comments, there are notes coming in again. Is this a new issue now occurring on Asus and Acer machines and is there a known fix for these machines?
Thanks.MeMark1675Hi, I also have the same problem with a recently purchased Asus VivoBook laptop (X515JA - i7-1065G7). Aside from the unprofessional image as indicated, my laptop has shut down 3 times this morning during a job interview conducted using Microsoft Teams. This is a shutdown without a restart. A fault description is shown in the "bad_module_info" page found in
Control Panel >All Control Panel Items >Security and Maintenance >Problem Details
Unfortunately if I try to paste that information page on here it reverts me back to typing all this in all over again. Like many previous threads on this issue I am amazed that this issue is not given a higher priority and would request that a date be provided please for when it will be resolved.
