Forum Discussion
My Laptop shuts down during TEAMS calls
AJ_Quintana Pedro99 Knightmare
Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).
Sam Cosby,Teams Engineering PM
eric_joely
We have the same problem in our organisation with a ThinkPad L13 Yoga (Type 20R5-000HMH).
The computer shuts down unexpectedly when starting a Microsoft Teams video call. It doesn't happen every time, though. Also, it happened a couple of times using a Skype video call.
Recently we've got this PC back from a service centre where its touchscreen got replaced after an accident. The problems started after the repair. Initially, I thought this was some kind of hardware problem unique to our PC but now I know that other people have the same issue. Probably just a coincidence for us since the laptop got shelved for a few months and probably received some "ugly" software updates during the repair.
Thanks everyone for reporting this.
- bwilson
Microsoft
To make sure I understand, this is not an application crashing issue, the machine actually bugchecks and throws an error message and forces a reboot?
If you go into Control Panel / System and Security / Security and Maintenance / Reliability Monitor
What kinds of failures do you see there, also do you see any event ids, 1000, 1001, 10000, 10001
If you see an event id 1001 in the Applicaiton Event Log, and it is for Teams.exe can you share something like this:
Report Id: 64108566-BDB3-4C01-9DFA-3AC17EE62D70
Report Status: 268435464
Hashed bucket: c203fc7c6437bafb1030ff27934493feIf it is a bugcheck you will see an entry like this:
The computer has rebooted from a bugcheck. The bugcheck was: 0xbwilson The machine does not trows an error. It just power off. I do not see any error in Aplication log. In Reliability monitor are only mesages over unexpected shutdown.
I have Teams app uninstalled and installed again. It seems that I have newer version and I hope that this issue is solved.
- bwilsonThank you for letting me know Samir. We regret this is happening and we are looking into it.
RayDilsons Hello,
I have the same problem starting february with Lenovo ThinkPad L13... starting from february a few days before 1 year warranty expires.
It makes a random forced shutdown when in Teams calls (i noticed a high temperature, sensor indicate sometimes 100 degree celsius). I changed the thermal pasta, but the same problem occures. I am monitorign the rtemparature, thinking that this might be cause. But in rest the laptop does not have a problems even when rendering video 1 hour....
Hi, after running a BIOS update v1.29, it seemed to have sorted out the problem. I tested it on 2 laptops that had the Teams shutting down the laptop problem. Maybe worth giving that a try.
Hi, I've also just updated my BIOS and it seems to work fine now but I have a quick question if I may. After it shuts off, when turning it back on does your L13 also shuts down a few more (1-3) times before finally it gets to work? I hope its not just me. Thanks in advance
Caleb
RayDilsons TWIMC I experienced a very similar type of experience last Wednesday on Teams session. Though I must specify I wasn't using Lenovo but Surface Book 3 15" connected to twin pair of Dell large screens through a Microsoft Surface Dock. So to make a long story short, Teams session started fine with no issues then all of a sudden only after a few minutes, both screens instantly turned to black with no warning, Surface shut down and restarted like forced restart. I obviously lost connection with Teams session. I tried to rejoin Teams session through sent invitation link, but unfortunately it didn't work. I used Teams a lot of times and that never happened. My first thought was that it may have been caused by a very brief power failure, though reading comments brings me to consider another theory.., Thanks for sharing
