Forum Discussion
My Laptop shuts down during TEAMS calls
AJ_Quintana Pedro99 Knightmare
Hi everyone - please use the following mitigation plan for this issue while we work with Lenovo to uncover more of the root cause/solution to this: Lenovo Yoga L13 might shut down during Teams meetings (microsoft.com).
Sam Cosby,Teams Engineering PM
eric_joely Currently working via a Lenovo IdeaCentre 520 AIO, Windows 10 SL, and I get exactly the same issues, whether I use the desktop app or the browser. My principal swears it's an issue with my internet, but I'm pretty sure (I'm not tech-savvy by any means) it's either something wrong with my processor or something among those lines...
I've tried reinstalling Teams, clearing caché, closing all apps and windows except Teams, and nothing works - I can't even pinpoint an exact cause, since it's always completely random, as you described.
If anyone learns of a way to fix this, I'd be eternally grateful!
Lenovo support told me today that the problem isn't limited to L13 Yoga, customers have also reported it with other models.
They also told me that they don't have or know a solution yet, but they say it is something Microsoft has to fix. They believe that the audio driver is the perpetrator but this is only an assumption.
I will now try to downgrade the audio driver (in my case v9.0.285.40 to v9.0.284.30) and "Disable GPU hardware acceleration". Maybe this will help until there is an appropriate fix.
- Thank you ever so much! I'll try that and see if it fixes anything (hopefully it will!)
