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MTR Poly GC8 screen blank when joining Teams Meetings
Teams Room 4.11.17.0 with Windows runing 20H2, no updates available. When we join a Teams meeting the touch panel goes blank, so we cannot control or leave the meeting. The participants are shown...
- Had the same issue as neilrw - just tried to sign in with another account (which failed) - then signed in with the original account and restarted the device. After the restart, the account signed in as expected and then I was able to use the 'Call' button successfully and also 'join a meeting' without the blank panel issue.
The version is still 4.11.17.0 with Windows 20H2
Suvriz and lionheart85 - thanks for the responses.
Our VC supplier says this is also affecting their customers with the the Crestron version.
Has your Teams version also recently been updated to 4.11.17.0 ?
Hi neilrw,
Just logged on with another account from a working MTR and that worked. Now comparing accounts to see if anything is different.
Just logged on with another account from a working MTR and that worked. Now comparing accounts to see if anything is different.
- Interesting. Will try the same now and let you know. Thanks!
Also experiancing the same issue with a crestron system. pulling my hair out! manually updated to latest version on crestrons advice via powershell but still the same. It could not have happened at a worst time. right in the middle of a 2 day exec meeting!
Ive also tried logging in with a different account but that didnt do anything for me.
what a pain
