Forum Discussion
MTR Poly GC8 screen blank when joining Teams Meetings
Teams Room 4.11.17.0 with Windows runing 20H2, no updates available. When we join a Teams meeting the touch panel goes blank, so we cannot control or leave the meeting. The participants are shown...
- Had the same issue as neilrw - just tried to sign in with another account (which failed) - then signed in with the original account and restarted the device. After the restart, the account signed in as expected and then I was able to use the 'Call' button successfully and also 'join a meeting' without the blank panel issue.
The version is still 4.11.17.0 with Windows 20H2
Suvriz and lionheart85 - thanks for the responses.
Our VC supplier says this is also affecting their customers with the the Crestron version.
Has your Teams version also recently been updated to 4.11.17.0 ?
neilrw Yes we had and update, but the MTR that are affected is 4.11.12.0.
Already try completely wiping the device and reinstalling windows with Teams Room, swapping out the touch screen and attempting the various PowerShell fix scripts. nothing works. We are totally screwed because of this with a few big upcoming meetings happening in the coming days.
Already try completely wiping the device and reinstalling windows with Teams Room, swapping out the touch screen and attempting the various PowerShell fix scripts. nothing works. We are totally screwed because of this with a few big upcoming meetings happening in the coming days.
