MS TEAMS Voicemail not available in Calls settings

Copper Contributor


the voicemail option should be visible under Calls in Teams settings


but it isn't


teams admin console and power shell confirm that voicemail is enabled for the user.

re-login to the Teams - done

reinstallation of Teams - done


what else can we do?





3 Replies
Could be a delay if the policy has recently been updated. But perhaps you need to work through the Docs article




we experience the same problem - and I have just done what you suggested, with adding a new voicemail policy.


But nothing changed, still, in the TEAMS / user settings, no voicemail option is shown.


Andy other idea?


Best wishes,






now, I have found the spot where the voicemail can be "switched on" .. :)


MS TEAMS Admin Center // VoIP 

Incoming Calls Policies

Managing Global Policies

... Voicemail is available for forwarding incoming Call ... set this to active !!!



Best wishes,