Forum Discussion
MS Teams crashes *sometimes* during Video calls/meetings
Thanks, but I found what these instructions should say. (my updates are in BOLD)
Go into Control Panel and then “Programs and Features”
Remove the Realtek Audio Driver (Publisher Realtek Semiconductor Corp.) Program
It will prompt you to reboot the computer, do not reboot yet
Go into DEVICE MANAGER
Scroll down to Sound, Video and Game Controllers (expand)
Double Click "Realtek Audio"
Click Driver Tab
Click Update Driver
Click “Browse My Computer for Driver Software” (Locate and install driver software manually)
Click "Let me pick from a list of available drivers on my computer"
Uncheck “Show compatible hardware”
For “Manufacturer” select Microsoft
For “Model” select High Definition Audio Device Version [most recent date]
Click Next
A pop-up will state "Installing this device driver is not recommended because Windows cannot verify that it is compatible with your hardware..."
Click Yes to the pop-up
You will receive a screen that states "Windows has successfully updated your drivers"
Click Close
Click Close again
Answer yes to RESTART YOUR COMPUTER NOW
ecmillionWe are seeing this issue in Dell AIO systems the past few weeks. What happens is that the audio and video drivers temporarily disappear. The first TEAMS call goes fine for any duration. When subsequent call is attempted, the program hangs and resets itself. Then all you can do is CHAT, because it shows that there are missing audio / video devices. Support has not been helpful beyond fundamental troubleshooting despite sending in the logs. Even a clean install of the operating system (WIndows 10 Professional 1909) does not solve the issue. Any advice?
TIER4TS I have also the same issue as you, Mi PC is a Acer A-515-51G84SN with two graphis adapters, the internal Inter 620 and a a Nvidia GeForce MX150, the problem ocurre when I have my Dell DisplayLink connected to the laptop.
dmezaspeedWhat operating system version and build are you currently using that you are experiencing this issue on?
- Are you stating that when the DisplayLink is NOT connected the TEAMS freeze up doesn't occur? Are any devices running through the displaylink other than a secondary monitor?
TIER4TS I have been having increasing freezes for 5 seconds on teams calls using video and only voice. I am using a newer Lenovo Yoga with a thinkpad docking station. I believe this used display link and i am running two monitors off of it. I just changed one monitor off of the docking station and direct into to the PC. This seems to have resolved the problem
I have the same issue, so researching now
Darwin JebhaSupport received multiple chunks of logs and they just doing TIER one related troubleshooting and was very little help. It manifested with most models of All in Ones AND Microsoft Windows 10 1903-1909. Didn't notice prior. If you want to do some troubleshooting together, lets connect because this is seriously frustrating.
Just a quick update on my side:
Folks that experience this crashing that have then tested with the GPU rendering option in MS Teams has not helped the issue.
