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Mikeyp1985's avatar
Mikeyp1985
Copper Contributor
Apr 18, 2023

MP50 / MP54 Yealink Lag

Anyone else have any experience with Yealink ‘lag’ for users answering the phone? Our users upon answering the phone using either a USB MP50 soft phone or even a CAP MP54 seem to have an issue with a 3-5 second lag?

Weve been looking into anything FW related but seems to be circulating around Yealinks being a problem?

we’re also seeing a few issues with phones continually calling out or just randomly dropping? 
it’s a new migration we’ve undertaken in the last week and so far we seem to have got a lot in place and it’s working fairly well but the answering lag coupled with these random abandoned calls feels like something more than a teething issue. I’ve read a few similar things on here but would appreciate anyone’s thoughts on this for things we could try? 
I saw this lightweight calling experience too, what the heck does this actually do?! And is this part of the problem.

 

much appreciated all cheers 

microsoft teams
teams
Voice
Yealink
  • RealTime_M365's avatar
    RealTime_M365
    MVP
    May 09, 2023
    Hi Mike,

    Seems to the issue with the specific version of the Teams on the Yealink devices. Do the same user on the Teams Desktop Application get the same problems when they are trying to answer the calls on the Teams Desktop Application?

    With Regards,
    Satish U

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