Forum Discussion
Missing presence status in Outlook
You have to register Teams as your default chat app for Office, this can be done in Teams:
- click on your profile picture
- select settings
- in the section General you have to check the checkbox for Register Teams as chat app for Office
- it is applied automatically (no Ok button), you just have to restart your office applications
ThomasSteibl , maybe check the not here: https://docs.microsoft.com/en-us/microsoftteams/presence-admins
If you uninstall the Skype for Business client after you move a user to Teams Only mode, presence stops working in Outlook and other Office apps. Presence works fine in Teams. Workaround: To see presence in Outlook (and other Office apps), Skype for Business must be installed, even if you're running Teams in Teams Only mode. Microsoft is aware of this problem and is working on a fix.
MarcusB we haven't used Skype for Business. Never. We are only using Teams.
This situation happened to me, after uninstalling the Cisco jabber program, which was used used before Teams, it is probably the explanation for not seeing the status in the names of the users in the mailing.
I can only re-install Cisco Jabber, and see if the status can be seen again from Teams.
Hi Eduardo_Soto_1975 did you solve it? I have same issue on a PC. Fixed only if reinstall Jabber.
On other PC all the tips related to registry settings worked but in one case not!
Thanks in advance for sharing a feedback from your side.
AlfredoTorino have you tried to set it up in Teams, like I described above?
Eduardo_Soto_1975 follow this steps from Microsoft
https://docs.microsoft.com/en-gb/outlook/troubleshoot/user-interface/presence-icons-do-not-show-in-outlook. This has resolved my issue.
