Forum Discussion
Microsoft Teams on MAC wont let me change log in
I have spent 5 hours trying to figure out how to sign into my WORK account. I have tried deleting keychains, I have tried searching for folders mentioned in other strings, and I do not have any. I ha...
In case anyone else has the issue that the login is broken or set to an account that no longer exists, remove the "Teams" folder from ~/Library/Application Support/Microsoft (Finder - Go to Folder) and remove any "Teams Identity Cache" from Keychain access (search in the top right of the Keychain Access window). Restart Teams and it should prompt for login info.
I tried several fixes posted on various forums with no success. What workers for me was a simple workaround. I sent a Teams invitation from a different computer and different teams account (my wife's ) to my email. When I clicked on the invitation link is web based teams asked me if I want to use web or app. I clicked on app which then opened and asked me if I want to stay as a guess or sign in. When I clicked on sign in it allowed me to sign in under a new existing account. Since then it stayed logged on under the new account.
- If you are using newer version of teams, there are different files to delete to clear cache:
rm -rf ~/Library/Group Containers/UBF8T346G9.com.microsoft.teams
rm -rf ~/Library/Containers/com.microsoft.teams2
Ref. https://learn.microsoft.com/en-us/microsoftteams/new-teams-mac-install-prerequisites#how-to-clear-cache- Ah, good to know, I'll definitely check that out. I support three Mac Teams users at work and every other month I have to clear their preferences to make it stable again. Thank you!
