Forum Discussion
Microsoft Teams Giphy is not working/loading in Application or web?
Anyone else expierencing this? Just a blank prompt with a loading circle displays.
Current status: We're looking into recent update that may be causing an issue with the Giphy feature.
Hello,
I have found a solution for it.
You need to make sure you have the latest drivers as well as this windows update.
Intel Corporation - Display - 10/16/2017 12:00:00 AM - 20.19.15.4835
https://www.catalog.update.microsoft.com/Search.aspx?q=20.19.15.4835
Should fix the issue. I've tried it in more than once device and it has worked.
Hope it works for you.
Amine, thanks for bringing me on the right track: when having a look a the device manager to update the graphics driver I saw that the notebook had a dedicated AMD graphics card enabled. As there was no newer driver for the Intel IGP I just disabled the dedicated AMD in the BIOS settings (because we don't need dedicated graphics) and voila, animated gifs in Teams work like a charm :)
- Glad that worked :) would advise anyone who had our issue to check drivers !