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Microsoft Teams e-mail notifications (mentions, chat, etc.) not working

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Occasional Contributor

Hi,

 

I'm evaluating the notification features of Microsoft Teams. Unfortunatly notifications are not sent to users via e-mail. I double checked all settings in Teams, Admin-Center, etc., changed them, waited hours....nothing. It does not work in my trial tenant, in another production tenant, with internal users, guests, or any other account. No notification emails. A few weeks ago I got a notification email from a partner tenant about an missed chat. But since then nothing was in my inbox.

 

All other email notfications, invitations (Planner, Teams-Invitation, etc.) are working!

 

Has anyone else an similar issue?

 

Kind regards

Marc

8 Replies
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Keep in mind that email notifications are only sent if you are inactive in Teams! Log out of teams or leave your computer for a period of time 5 min -> and send a @mention to yourself from someone else’s account
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@adam deltingerThanks for your suggestion. I followed all advices which can be found in other conversations. I was logged out for a few minutes, hours, and a day and still no email. I logged out from all devices, shut down all applications and still no email if someone mentions my account or leaves a chat message.

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It seems this might be broken atm! There are other threads here about this now
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Yeah it's totally broken, I've tested it recently and no bueno.
Also having this issue. It's critical for us, because we are guests in a number of orgs, and we rely on receiving email alerts when activity is posted in orgs that we're not currently logged into in the Teams app. The Teams app is *supossed* to show a red-badge count/alert on the icon for the other orgs, but it almost never does, and when we manually switch orgs, it's usually "surprise!" you've missed a bunch of stuff that you were never alerted to by any means.
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I tested the notifications a few minutes ago and it worked. Nothing changed in configuration. But it works in my trial tenant. I will check this and report if all notifications will be sent again.

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Same  here @MaLuetke - they seem to have started working again as they had been previously, no intervention or changes on our part. Fingers crossed. 

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"Team role changes" does not send emails yet,  but thats only a small issue. All other notifications are working