Forum Discussion
Microsoft Phone System integration with Dynamics365 CRM
OK so we're at a cross-roads with this. We're looking at other voice providers and 3rd party products to link VOIP with Dynamics, purely because Phone System wasn't available in Australia. With the changes to the SBC model, we can now look at running Teams Phone with local SIP / PSTN providers, but I see the gap here now that this would leave with Dynamics integration.
Devman2k I agree that maybe this isn't on the cards - I can't find anything about this either. Perhaps the CIF could work? Perhaps the Teams/Dynamics integration that already exists could be extended to support call outcomes and call lookups in teams and infeed the data in to Teams in a creative way.
The thing is, there are other partners that are already offering this but not native Phone System / Teams integration without extra cost. So it's the likes of Twilio, Aircall, Ring-Central, Anywhere365, Tenfold etc. that can come to the party to connect 1 Microsoft product to another Microsoft product 🙂
Devman2k how quickly can you write it? 🙂
Keltec-AU We have a Solution in place, Prodcut Site not in English at the Moment, but the Prodcut is avaialbe in English as well
https://www.dynamicsconsulting.de/de/dynamics-365-crm-erp/dynamics-365-integration/dynamics365-telefon-integration
We would be happy to demo the solution to you guys
Thank you for your reply. The product looks useful and interesting. Our current use of D365 does not involve volume calling x multiple personnel so we need to keep product costs to a minimum. Having said that I would be interested to know more.
This was announced at Ignite, and is now available in preview 😲 It captures audio, transcribes the call, produces AI insights about seller productivity and customer sentiment. This is huge:
https://cloudblogs.microsoft.com/dynamics365/bdm/2021/03/02/dynamics-365-and-microsoft-teams-extend-collaboration-across-teams/
- Do you guys know if this integration is available yet? I've followed the link and it look like exactly what we are requiring w.r.t telephony integration between Team and Dynamics.....but is it up and running yet?
