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NSimpraga's avatar
NSimpraga
Brass Contributor
Nov 09, 2020
Solved

Microsoft 365 Business Voice with phone system and calling plan issue

Greetings,   I am trying to set up a trial of MSFT 365 Business Voice for my company. Currently we are using 8x8 for PSTN calls but we want to switch to a MSFT only environment. Our tenant is locat...
calling
Voice
  • ChrisHoardMVP's avatar
    ChrisHoardMVP
    Nov 09, 2020
    Hmm ok that's a great clarification. Is the users location set as Croatia when you assigned a licence? Can you check?

    Best, Chris
ChrisHoardMVP's avatar
ChrisHoardMVP
MVP
Nov 10, 2020
OK, see if the user is set to Teams Only in the Teams Admin Centre. If not, set it to Teams Only

Best, Chris
NSimpraga's avatar
NSimpraga
Brass Contributor
Nov 10, 2020

ChrisHoardMVP  Hmm I can't seem to find that exact option in the Teams Admin Centre, can you specify which option is that exactly? Thanks!

  • NSimpraga's avatar
    NSimpraga
    Brass Contributor
    Nov 10, 2020

    Alright, rushed a bit with the question, found the option under Coexistence mode. Turned it to Teams-only and now it works as intended. Thank you for the help!

     

    On another note, I am looking to buy the actual non-trial licenses now. I am a bit confused with pricing though. For the trial, I had to get the Business Voice, Phone System and Calling plan TRIAL licenses, assign them all to the users and only then would the system work.

     

    For the regular Business Voice licenses a promo is currently available for us and it says it includes the Phone System and Domestic Calling plan licenses all for only 15$, which sounds REALLY cheap. Screenshots below.

     

    Why did I have to get the separate licenses (Phone System, Calling plan, business voice) for the trial if it is actually included in the Business Voice license itself?