Forum Discussion
Microsoft 365 Business Voice with phone system and calling plan issue
- Hmm ok that's a great clarification. Is the users location set as Croatia when you assigned a licence? Can you check?
Best, Chris
ChrisHoardMVP Just got off from the first successful call! 🙂 Usage Location was the issue, it has to be set to United States in order to work. Thanks so much!
One issue - the calls (when they are being received by the assigned numbers) are being received through Skype For Business, not through Teams.
I can make calls from Teams using those numbers, but when the same user (phone number) is dialed, it is not receiving the calls through Teams but through SFB. If the user does not have SFB either on his PC or Mobile, the phone rings from the callers perspective (you can hear the ringing) but the receiving user's Teams is not picking up the call. After the call hangs, the user gets an email for a missed call.
So basically, if you don't have SFB installed, you can't receive calls
Since SFB is retiring 2021, this does not make sense at all. Is this intended behavior? Can this be changed so the users get calls on Teams?
Alright, rushed a bit with the question, found the option under Coexistence mode. Turned it to Teams-only and now it works as intended. Thank you for the help!
On another note, I am looking to buy the actual non-trial licenses now. I am a bit confused with pricing though. For the trial, I had to get the Business Voice, Phone System and Calling plan TRIAL licenses, assign them all to the users and only then would the system work.
For the regular Business Voice licenses a promo is currently available for us and it says it includes the Phone System and Domestic Calling plan licenses all for only 15$, which sounds REALLY cheap. Screenshots below.
Why did I have to get the separate licenses (Phone System, Calling plan, business voice) for the trial if it is actually included in the Business Voice license itself?
ChrisHoardMVP Hmm I can't seem to find that exact option in the Teams Admin Centre, can you specify which option is that exactly? Thanks!
- OK, see if the user is set to Teams Only in the Teams Admin Centre. If not, set it to Teams Only
Best, Chris