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NSimpraga's avatar
NSimpraga
Brass Contributor
Nov 09, 2020
Solved

Microsoft 365 Business Voice with phone system and calling plan issue

Greetings,   I am trying to set up a trial of MSFT 365 Business Voice for my company. Currently we are using 8x8 for PSTN calls but we want to switch to a MSFT only environment. Our tenant is locat...
calling
Voice
  • ChrisHoardMVP's avatar
    ChrisHoardMVP
    Nov 09, 2020
    Hmm ok that's a great clarification. Is the users location set as Croatia when you assigned a licence? Can you check?

    Best, Chris
ChrisHoardMVP's avatar
ChrisHoardMVP
MVP
Nov 10, 2020
I think it would be worth setting up a completely new user with a usage location in the US, emergency address of the US and assigning them the number and see if it works.

Croatia is not in calling plans currently - usage location is linked to what services work. I don't know whether this will resolve it, it's just a hunch and worth trying out

Let me know how you get on

Best, Chris
NSimpraga's avatar
NSimpraga
Brass Contributor
Nov 10, 2020

ChrisHoardMVP Just got off from the first successful call! 🙂 Usage Location was the issue, it has to be set to United States in order to work. Thanks so much!

 

  • NSimpraga's avatar
    NSimpraga
    Brass Contributor
    Nov 10, 2020

    One issue - the calls (when they are being received by the assigned numbers) are being received through Skype For Business, not through Teams.

     

    I can make calls from Teams using those numbers, but when the same user (phone number) is dialed, it is not receiving the calls through Teams but through SFB. If the user does not have SFB either on his PC or Mobile, the phone rings from the callers perspective (you can hear the ringing) but the receiving user's Teams is not picking up the call. After the call hangs, the user gets an email for a missed call. 

    So basically, if you don't have SFB installed, you can't receive calls

     

    Since SFB is retiring 2021, this does not make sense at all. Is this intended behavior? Can this be changed so the users get calls on Teams?

    • ChrisHoardMVP's avatar
      ChrisHoardMVP
      MVP
      Nov 10, 2020
      OK, see if the user is set to Teams Only in the Teams Admin Centre. If not, set it to Teams Only

      Best, Chris
      • NSimpraga's avatar
        NSimpraga
        Brass Contributor
        Nov 10, 2020

        ChrisHoardMVP  Hmm I can't seem to find that exact option in the Teams Admin Centre, can you specify which option is that exactly? Thanks!