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harmonjeff's avatar
harmonjeff
Brass Contributor
Sep 07, 2022

Jabra Evolve 75 UC Mute/Unmute Sync Issue With Teams 1.5.00.22362 (8/26/22)

I am having a problem with the Jabra Evolve 75 UC where moving the boom arm up (mute) and down (unmute) works at a hardware level but does not stay in sync with the mute/unmute status in MS Teams.  I...
microsoft teams
harmonjeff's avatar
harmonjeff
Brass Contributor
Jan 23, 2023

Day 5: Still not a single issue with the hardware mute status of the Evolve 75 UC being out of sync with the software mute status in Teams.  Raising the boom arm on the headset mutes Teams, lowering it unmutes.  Happens every time.

 

Also glad to report that I haven't had any issues the past two days in hearing the others on the call. Everything is working much better at this point:

 

  • Link 380 with firmware version 1.16.0 (instead of the Link 370)
  • Jabra Evolve 75 UC (not Teams edition) with firmware version "2.38.0 (Value Pack 2)"
  • Jabra Direct version 6.5.31801
  • Microsoft Teams Version 1.5.00.33356
harmonjeff's avatar
harmonjeff
Brass Contributor
Jan 27, 2023

Day 9: Since replacing the Link 370 with the Link 380 I have had zero issues with the hardware mute status on the Evolve 75 UC being in sync with the software mutes status in Microsoft Teams.  I think I have attended at least 50 meetings and logged close to 6 hours or say per day.

 

However, I have seen today again the issue where everyone else on the call could hear me but I could not hear them.  Switching the audio settings in Teams to the internal mic/speaker made it so that I could hear them and then switching back to the Link 380 they could again hear me but I couldn't hear them.  This time leaving the meeting and restarting MS Teams did not work.  This seems like a concerning issue at this point as it has happened 3 times in the 9 days I have been trying the Link 380.

 

  • MacOS Ventura
  • Link 380 with firmware version 1.16.0 (instead of the Link 370)
  • Jabra Evolve 75 UC (not Teams edition) with firmware version "2.38.0 (Value Pack 2)"
  • Jabra Direct version 6.5.31801
  • Microsoft Teams Version 1.5.00.33356