Forum Discussion
Jabra Evolve 75 UC Mute/Unmute Sync Issue With Teams 1.5.00.22362 (8/26/22)
Day 5: Still not a single issue with the hardware mute status of the Evolve 75 UC being out of sync with the software mute status in Teams. Raising the boom arm on the headset mutes Teams, lowering it unmutes. Happens every time.
Also glad to report that I haven't had any issues the past two days in hearing the others on the call. Everything is working much better at this point:
- Link 380 with firmware version 1.16.0 (instead of the Link 370)
- Jabra Evolve 75 UC (not Teams edition) with firmware version "2.38.0 (Value Pack 2)"
- Jabra Direct version 6.5.31801
- Microsoft Teams Version 1.5.00.33356
Day 9: Since replacing the Link 370 with the Link 380 I have had zero issues with the hardware mute status on the Evolve 75 UC being in sync with the software mutes status in Microsoft Teams. I think I have attended at least 50 meetings and logged close to 6 hours or say per day.
However, I have seen today again the issue where everyone else on the call could hear me but I could not hear them. Switching the audio settings in Teams to the internal mic/speaker made it so that I could hear them and then switching back to the Link 380 they could again hear me but I couldn't hear them. This time leaving the meeting and restarting MS Teams did not work. This seems like a concerning issue at this point as it has happened 3 times in the 9 days I have been trying the Link 380.
- MacOS Ventura
- Link 380 with firmware version 1.16.0 (instead of the Link 370)
- Jabra Evolve 75 UC (not Teams edition) with firmware version "2.38.0 (Value Pack 2)"
- Jabra Direct version 6.5.31801
- Microsoft Teams Version 1.5.00.33356
I have a Jabra 380, and having the issue, it will mute when I pull up the Boom mic, but will not unmute. It worked fine with Webex.
tarikgad I got the USB-A because I have a very long active extension cable to make the range better for going upstairs in my house. So it is the USB-A 380 to a 20 foot active USB extension cable to a USB-C adapter to my MacBook Pro.
Hiharmonjeff which link380 do you use? (usb-a or -c)
Day 14: Great news! The original issue seems fully resolved. Ever since switching out the Jabra Link 370 dongle to the Jabra Link 380 dongle I have never had the hardware mute status of the Jabra Evolve 75 UC not match the software mute status of Microsoft Teams. Nothing else was changed, just switched the Jabra Link 370 out with a Jabra Link 380.
The bad news is I have now had 5 different times over the past 14 days where the meeting participants in Microsoft teams could hear me through the mic on the Jabra Evolve 75 via the link 380 dongle, but I couldn't hear any of them.
I don't know that I have come to a solution for the problem. Here are some things I have tried that I have NOT seen solve the problem (all of these solutions fail to fix the problem):
- In the device options of Teams, switching the speaker device from Link 380 to MacBook speaker (which does make me hear the others on the call through the speaker of the MacBook), then switching back to Link 380.
- Leave the Teams meeting and rejoin without closing Teams
- Leave the Teams meeting, quite Teams, launch Teams, join the meeting
Besides a reboot of the MacBook, the one other thing I have seen work one time now has been to change the microphone in device settings in Teams. When I changed that to the MacBook microphone then changed it back to the Link 380 I started to hear the other participants in the meeting.
I think this may solve the problem reliably. All 5 times this has occurred I switch to using the speakers and mic of the MacBook so that I could participate in the meeting. The first 4 times I didn't connect that changing to the MacBook speaker and mic made the Link 380 function correction as both a speaker and a mic in Teams. Only on the 5th incident did I try that specifically and see it work.
This seems like another bug with the Link 380 and how it functions with Teams. Just like the mute/unmute status, I have never seen this issue (not hearing the participants in the meeting even though they could hear me) in Zoom. Perhaps it is time to start a new thread with that as the description and start a new support case with Jabra.
As I close up this thread, here is the version information where everything related to the original problem seem fully resolved:
- MacOS Ventura
- Link 380 with firmware version 1.16.0 (instead of the Link 370)
- Jabra Evolve 75 UC (not Teams edition) with firmware version "2.38.0 (Value Pack 2)"
- Jabra Direct version 6.5.31801
- Microsoft Teams Version 1.5.00.33356
