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harmonjeff's avatar
harmonjeff
Brass Contributor
Sep 07, 2022

Jabra Evolve 75 UC Mute/Unmute Sync Issue With Teams 1.5.00.22362 (8/26/22)

I am having a problem with the Jabra Evolve 75 UC where moving the boom arm up (mute) and down (unmute) works at a hardware level but does not stay in sync with the mute/unmute status in MS Teams.  I...
microsoft teams
harmonjeff's avatar
harmonjeff
Brass Contributor
Jan 05, 2023
This issue persists with all of the drivers, firmware, and software are at their most current versions:
- Link 370 with firmware version 1.87.0
- Jabra Evolve 75 with firmware version 2.38.0
- Jabra Direct version 6.5.31801
- Microsoft Teams Version 1.5.00.33356
harmonjeff's avatar
harmonjeff
Brass Contributor
Jan 11, 2023
I heard back from Jabra tech support today. They believe the issue is the Link 370 and are sending me a Link 380 to see if it solves the problem. I will report back here one way or the other.
  • harmonjeff's avatar
    harmonjeff
    Brass Contributor
    Jan 16, 2023

    I received the Jabra Link 380 that Jabra support sent me. Updated it to the latest firmware. Have done a test meeting with just myself and it seems like this might actually have fixed the issue! Not ready to declare total victory yet, want to go a week or two with real meetings.

     

    I got myself in a Teams meeting and the software status of the mute was 100% in sync with the location of the boom arm on the Jabra Evolve 75 UC. Raise the boom, Teams mutes. Lower the boom, Teams unmutes. Just like it always has done in Zoom, it now also seems to do that 100% of the time in Teams.

     

    • Link 380 with firmware version 1.16.0
    • Jabra Evolve 75 UC (not Teams edition) with firmware version "2.38.0 (Value Pack 2)"
    • Jabra Direct version 6.5.31801
    • Microsoft Teams Version 1.5.00.33356

    Incidentally, when I first paired the Jabra Evolve 75 with the Link 380, Jabra Direct said that for both Zoom and Teams the Jabra Evolve 75 was "Not Ready". After I went into teams and set it up to be used for both the audio and the mic for Teams the software reported it was "Ready" for Microsoft Teams.

     

    Will report back here within 2 weeks to let everyone know for sure if the replacement of the Link 370 with the Link 380 dongle fixes this issue that has plagued me since August of 2022.

    • harmonjeff's avatar
      harmonjeff
      Brass Contributor
      Jan 17, 2023

      Day 1: Zero issues today across multiple Teams meetings with the boom controlling the mute status in Teams. Amazing how such a little thing can have so much impact.  It is looking very likely that replacing the Link 370 with the Link 380 entirely resolves the issue.

       

      • Link 380 with firmware version 1.16.0 (instead of the Link 370)
      • Jabra Evolve 75 UC (not Teams edition) with firmware version "2.38.0 (Value Pack 2)"
      • Jabra Direct version 6.5.31801
      • Microsoft Teams Version 1.5.00.33356
      • harmonjeff's avatar
        harmonjeff
        Brass Contributor
        Jan 19, 2023

        Day 3: I haven't had a single issue with the hardware mute of the Jabra Evolve 75 UC being out of sync with the mute status in the Teams application since replacing the Link 370 dongle with the Link 380 dongle. 

         

        However, twice now I have started meetings where everyone could hear me but I couldn't hear anyone.  Took restarting Teams for me to hear everyone in the meeting.  Both times it was the first meeting of the day.

         

        I will continue to test things for the next couple of weeks.

         

        • Link 380 with firmware version 1.16.0 (instead of the Link 370)
        • Jabra Evolve 75 UC (not Teams edition) with firmware version "2.38.0 (Value Pack 2)"
        • Jabra Direct version 6.5.31801
        • Microsoft Teams Version 1.5.00.33356