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Richard1971's avatar
Richard1971
Copper Contributor
Apr 09, 2020

Issue: Bluetooth earphones can hear teams ring audio, but no voice

when I select my bt head set as both audio and mic device.  I can't hear voice, I can hear the ringing tones but as soon as I pick up... nothing... nada.   If I select computer as audio source and ...
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PiotrW340's avatar
PiotrW340
Copper Contributor
Jul 16, 2020

The same problem here, Richard1971 Windows 10 & Sony WH400 headphones. Headphones work perfectly with any Android device, but when connected to Windows 10 Teams or Cisco WebEx, in the moment headphone microphone is activated, output audio stops.

When only music is played, no issue.

 

The only workaround is to use my laptop build-in microphone and force Teams to use BT audio as output and build-in microphone as input.

Problem is Teams-related, as the very same WIndows 10 pertmits to record audio in Audacity from headphones mic without any problem and playback works fine as well.

 

I use Dell build-in BT module that come within Intel wifi chipset with all drivers installed.

  • farca1989's avatar
    farca1989
    Copper Contributor
    Jul 21, 2020

    HiPiotrW340  same issue with Sony WH 500. Have you solve it? I tried everything with no results...  Now I want to buy JBL T220 BT earphones, but i wonder if I have same issue 😞

    • Richard1971's avatar
      Richard1971
      Copper Contributor
      Jul 21, 2020

      farca1989I was not able to resolve.  Seems to be a windows thing, or maybe my bluetooth dongle is unable to process the speakers and mic to same device.  I have since upgraded my remote workstation to use pc speakers for audio, and a nice studio quality Mic so I lost the need for the headset.  Kind of irks me that my android phone handles it, but windows can not.

      • avmiz's avatar
        avmiz
        Copper Contributor
        Jul 24, 2020

        Richard1971 

        I am also experiencing this issue with my bluetooth headset.

        The other parties on the line can hear me.  I cannot hear them.

        This happens on Microsoft Teams and Slack and Skype for Business.  This does not happen on Skype.  I also can hear YouTube videos, music files, etc. just fine.

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