Forum Discussion
Issue: Bluetooth earphones can hear teams ring audio, but no voice
In desktop, go to Settings>Devices, then check that your Bluetooth devices are selected for Speaker and Microphone. Once they are, click the Make a test call button to confirm they are functional.
Matthew FrahmThanks for you response!
yes indeed I have been in there and tried dozens of times.
Test call goes just like my description of the problem. I can hear the ringing tone through my earphones, once I hear the receiver picked up, audio goes dead. However my mic works.
I tried webex test meeting and tested devices in there as well and same symptoms.
I'm leaning that this is some weird windows bluetooth issue of not having bi-directional audio and mic communication with my plantronics beats headset.
I can use it as audio... I can use it as a mic... I just can't use it as audio and a mic at the same time.
Android phone it works like a champ.
Richard1971Even at the end of 2021 this still seems to be the case, and not just for your Platronics headset. I'm using Sony WH-1000XM3 connected via BT and although I could hear the sound from other apps just fine, and even the Teams incoming call and messages sounds, when it came to calls I couldn't hear the other party (though they could hear me).
The solution (hopefully temporary until Microsoft fixes this) seems to be to go into the settings, and set the input/mic device as anything but the headphones' option (so instead use the laptop's built-in mic, or a webcam etc.). This will allow for the one-directional BT connection channel to be used only as output for your headphones, the input being taken care of by another device.
Was there any resolution from Microsoft on this? I am experiencing the exact same thing with Sony WH400. I can hear music on the headset, but as soon as I go into Teams my mic works, but the audio does not. Same is true on Zoom. Any additional suggestions?
Richard1971 , you're welcome.
Hmmm... I'm only using Plantronics Savi & Voyager UC and Jabra certified for S4B devices, so haven't had that issue. Perhaps this is a way for Plantronics to upsell you?
I'd recommend checking things out in Windows sound settings using the old school Sound Control Panel.
Check that your headset is selected as the Default Device or Default Communications Device both on the Playback tab and the Recording tab.
