Incoming calls ringtone also rings on Bluetooth devices

Copper Contributor

Since the most recent update, when we get direct or queue calls in Teams, the native ringtone of a Bluetooth headset also chimes as well as the Teams ringtone. This has happened on a Sony device, a Sennheiser device, as well as a couple others. The teammate that has not updated Teams does not experience the issue.


So far, I have tried re-installing Teams entirely twice.

I have checked through Teams settings (especially secondary ringer settings)

I have toggled different options in Win10 App Volume and Device Preferences

I have checked for updates for the Bluetooth drivers


When I wire the Sony WH-1000XM4 headphones in AUX, I do not experience this issue.


Thank you in advance for any assistance.

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